Crashed my Avata in a pond and apparently fried the electronics. I replaced it with one from Ebay. Everything was wonderful in my original Avata. Now the view in Integra goggles is jumpy. Wasn't that way before. The video recording from the Goggles is jumpy while the video recording from the Avata itself is fine, smooth as silk.  

Is there a setting I need to change in the Avata itself?

Thanks,

Hal

Hi there. Thank you for reaching out and we do apologize for the inconvenience. Kindly download the DJI Assistant 2 software on your computer and try to update/refresh the firmware of both aircraft and Goggles then check if the issue persists. If yes, please provide us with the video file showing the issue so we can check it further. To export the recorded footage from DJI Goggles Integra on your computer, please follow the steps below:

1. Power on the goggles. Connect the USB-C port of the goggles to a computer using a USB-A to USB-C cable, and follow the on-screen prompts to export the footage.

2. Remove the microSD Card from DJI Goggles Integra, and use a card reader to export photos or videos from the microSD card.

thanks DJI Paladin,

ok. all updates were current but I refreshed just to be sure.
DJI Assistant2 v2.1.20
goggles v01.05.000
Avata v1.05.0000

Still have the problem. How  do I get the video files to you?
The goggles file is 426,720 kb
jumpy at ~45 sec, 58 sec, 1:21, 1:22,  1:27, 1:30, 1:32, 1:48, and  1:52

Avata file is 2,305,298 Kb

Thanks,

hal

fans0220a259 Posted at 5-18 11:52
thanks DJI Paladin,

ok. all updates were current but I refreshed just to be sure.

Thank you for your response. Could you please upload the original file of the video on the goggles showing the issue so we can check it further? Please keep us posted.

DJI Paladin Posted at 5-19 02:25
Thank you for your response. Could you please upload the original file of the video on the goggles showing the issue so we can check it further? Please keep us posted.

Tried several times to get the video uploaded here.  At first it wouldn't let upload a MOV file.  So here's a YouTube link.   

fans0220a259 Posted at 5-19 11:42
Tried several times to get the video uploaded here.  At first it wouldn't let upload a MOV file.  So here's a YouTube link.   jump Avata view from Integra Goggles

If it were my Avata....I would try changing the props and see if that makes a difference. I don't think it's a goggle issue. I would also make sure that the gimbal 'suspension system' isn't out of whack or something stuck in there. I don't think it's a software issue.

fansf240c01f Posted at 5-19 11:51
If it were my Avata....I would try changing the props and see if that makes a difference. I don't think it's a goggle issue. I would also make sure that the gimbal 'suspension system' isn't out of whack or something stuck in there. I don't think it's a software issue.

Thanks Fansf240c01f,

".I would try changing the props and see if that makes a difference. I don't think it's a goggle issue. I would also make sure that the gimbal 'suspension system' isn't out of whack or something stuck in there."


I appreciate the input. And I might try that.  However, since the video from the Avata recording is super smooth.  No issues there.  so that makes me think it's something int he transmission to the googles or in the googles itself.


hal

I'm going to try again to load the googles video directly.   It looks like there may be an option in the Advanced mode. But when I tried that before, there wasn't any button to actually post it.  
well, got it to say video uploaded successfuly and there's a "participation" button at the bottom that may enable me to post this.  so herre goes.

hal

fans0220a259 Posted at 5-19 13:57
I'm going to try again to load the googles video directly.   It looks like there may be an option in the Advanced mode. But when I tried that before, there wasn't any button to actually post it.  
well, got it to say video uploaded successfuly and there's a "participation" button at the bottom that may enable me to post this.  so herre goes.

Well I sure don't see anything on the previous post that indicates it posted the uploaded video.

I hope you can use the YouTube video to analyze the problem.

fans0220a259 Posted at 5-19 12:01
Thanks Fansf240c01f,

".I would try changing the props and see if that makes a difference. I don't think it's a goggle issue. I would also make sure that the gimbal 'suspension system' isn't out of whack or something stuck in there."

If you're using EIS (either RockSteady or HorizonSteady when recording, it will eliminate the jumpiness. EIS doesn't effect the goggle recording.

fans0220a259 Posted at 5-19 11:42
Tried several times to get the video uploaded here.  At first it wouldn't let upload a MOV file.  So here's a YouTube link.   jump Avata view from Integra Goggles

Thank you for the information provided. We will coordinate this with our relevant team for further investigation. I will keep you posted.

fansf240c01f Posted at 5-19 18:51
If you're using EIS (either RockSteady or HorizonSteady when recording, it will eliminate the jumpiness. EIS doesn't effect the goggle recording.

Thanks fansf24,

I forgot about that and wondered why a job yesterday resulted in very tilted horizon. I'll check that setting.

And also thanks for letting me know not to expect any difference in the Goggles recording.

I should clarify that this jumpiness is not only visible in the gogglesrecordng but acutally experienced in what I see while flying.

thanks again,

hal

DJI Paladin Posted at 5-20 00:32
Thank you for the information provided. We will coordinate this with our relevant team for further investigation. I will keep you posted.

Thanks DJI Paladin,

I'm glad to know you can use the YouTube video to try and analzye the problem.

hal

fans0220a259 Posted at 5-20 03:48
Thanks DJI Paladin,

I'm glad to know you can use the YouTube video to try and analzye the problem.

Hello there, Hal. Can you please upload the original video file via Google Drive link as it may need to check the issue further. We will wait for your response. Thank you for your understanding.

DJI Paladin Posted at 5-22 21:40
Hello there, Hal. Can you please upload the original video file via Google Drive link as it may need to check the issue further. We will wait for your response. Thank you for your understanding.

Ok DJI Paladin,

Here's links to Google Drive videos
from the goggles - video from Integra Goggles SD card

same flight - video from Avata -  video from Avata SD card  

hal

fans0220a259 Posted at 5-23 16:29
Ok DJI Paladin,

Here's links to Google Drive videos

Thank you for your response. We will now coordinate this with our relevant team for further investigation.  I will keep you posted. We appreciate your understanding.