Loosing live video feed after newest firmware update - DJI RC
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SkyQuadEye
lvl.1

Iceland
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1. Updated firmware on DJI RC and Drone to newest version, DJI RC to 1.13.1 and Mavic 3C 1.0.0600

2. Factory reset the DJI RC and logged in again to change settings for control sticks, buttons and set "Pro" settings for Photo and Video. I also put a 256GB Samsung Pro SD card into the DJI RC and set video stream to 1080 and at 2GB cache.


3. Connected to drone, made it hover for a bit, it was snail drifting to the left so I did all the calibrations on the drone just in case. Let it hover again and made some maneuvers, all fine.


4. Connected drone to PC and cleared drone flash storage. Packed the drone and accessories into my hardcase.

5. 3 days later I unpacked in the countryside

6. First flight, 37 minutes, Video shooting only, everything went fine.

7. Second flight I was shooting in Video mode. Stopped shooting and switched to Photo mode and took a few shots. Switched back to Video mode and got a frozen video feed. Drone responded to flight control inputs (according to flight log). Was able to back out of camera view on the RC onto the Welcome display on the RC. When opening feed again I just got a black screen from the feed. Pressed RTH and waited until I could clearly see drones orientation and then I landed manually.
Restarted both the drone and RC and feed came up normally again.

8. Third, fourth and fifth flight all ok, stuck to either Photo or video in all those flights along with switching to fullscreen map view and feed did not give any problems.

9. Sixth flight I switched between photo and video mode a few times and the same happened again, lost all video feed from drone. Video froze. This time the RC did not respond to going back to welcome screen. The display was completely frozen, I panicked thinking the drone might flyaway so I restarted the remote, got connected to the drone again and the feed was then just a black screen with no AR RTH icon etc.. I was able to fly it back and land it by using it from map view to begin with.

10. 7th and 8th flight, stuck to one shooting mode and everything was fine.

Neither drone nor RC have had any accidents and are in mint condition with less than 9 hours flight time. Problem only started after the firmware update.
RF link was at full strength all the time (CE) and the drone kept recording video even though feed was gone.

What should I do?

5-18 07:37
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we do apologize for the inconvenience. Kindly download the DJI Assistant 2 software on your computer using the link below then refresh the latest firmware you are using for both aircraft and remote controller then have a test flight to see if the issue persists. During the test flight, please initiate a screen recording and provide it to us so we can check the behavior of the unit. You may upload the video via Google Drive. Please keep us posted.

https://www.dji.com/global/downl ... sumer-drones-series
5-18 21:20
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