Hi, I have just bought a DJI MIC Kit with trasnmitter and 2x receivers and I have tried to use the link indicated in the box for the product registration (https://service.dji.com/product/device-registration), but when I put the Serial Number and validate it, I click on Search and get the error "Sorry, no records were found for your search. Please check your input."

Any idea of why it doesn't work?
Thanks in advance

Hello, there. Sorry for the inconvenience. May we have your Serial Number? We will check it from our side.

I  have the same issue.  I also cant find much support on the site, can't ask support a question because the DJI mic doesn't seem to feature in the list of products to raise a question about, I can't post a question on the forum.  I love the product but I am struggling to get any support at all.  If someone could tell me how to get support to resolve a simple intermittent connection issue with a macbook air that would be great :-)

djiuser_Q1u7gxtxu90V Posted at 4-23 07:34
I  have the same issue.  I also cant find much support on the site, can't ask support a question because the DJI mic doesn't seem to feature in the list of products to raise a question about, I can't post a question on the forum.  I love the product but I am struggling to get any support at all.  If someone could tell me how to get support to resolve a simple intermittent connection issue with a macbook air that would be great :-)

Hi there, may I confirm if you want to contact our support by email? You can choose DJI Mic under the handheld series. You can refer to the picture below. https://www.dji.com/support?site=brandsite&from=nav
You can also tell us more details about the connection issue. And we will do our best to help.
As for the forum post issue, may I ask if there is any error message when you try to post a thread?  

DJI Mindy Posted at 2023-4-24 00:11
Hi there, may I confirm if you want to contact our support by email? You can choose DJI Mic under the handheld series. You can refer to the picture below. https://www.dji.com/support?site=brandsite&from=nav
You can also tell us more details about the connection issue. And we will do our best to help.
As for the forum post issue, may I ask if there is any error message when you try to post a thread?  

Question. Do the MIC products show up somewhere that I can see the registration was accepted? I see my two OSMO cameras under my products, but not the MIC set.

shelfaddiction Posted at 2-9 13:45
Question. Do the MIC products show up somewhere that I can see the registration was accepted? I see my two OSMO cameras under my products, but not the MIC set.

Nope, you can see the OSMO cameras cause they are activated with your DJI Account.   The DJI Mic is no need to activate with a DJI account before the first use.

All devices should be listed in the accounts devices registered. From the repeated query over,  its such an easy fix.

Me too, did you get it resolved?

Brian Mackey 20 Posted at 4-22 05:34
Me too, did you get it resolved?

Hi there, thank you for reaching out. May I know if you mean the Register Your Device page?
If yes, and you could not register, please provide us the serial number and the error page screenshot for further checking, thanks.

i am having the same issue. i cannot register my new dji mic 2.

No Hesitation Travel Posted at 5-4 10:18
i am having the same issue. i cannot register my new dji mic 2.

Sorry to hear about this. Kindly visit the registration entry for device extended coverage at: https://service.dji.com/product/device-registration and enter your device serial number. Click [OK] to confirm registration. After that, the login is successful.

[Notes]

1. Be sure to fill in the serial number on the bottom of the charging station when registering for device extended coverage (If the user buys the DJI Mic combo with one receiver and one transmitter, please fill in the receiver’s serial number.)

2. The parts under extended warranty are the DJI Mic Series receiver, DJI Mic Series transmitter and DJI Mic Series charging case.

3. The other parts are still under the original warranty with no extension.