Bugreport RTH possible IR Cam damage
854 6 2023-9-23
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansc880a5c0
lvl.3
Flight distance : 21387940 ft

Germany
Offline

Hi,
installed the latest version today on my M30T.
On RTH (press button on DJI RC plus) the gimbal will rotate horizontal. When bringing gimbal down (shortcut on button or by wheel on Controller) then the gimbal will turn horizonatl again durning RTH.

Imaging the following situation:

Sun > drone rear facing sun > take off 50m height, gimbal down > fly 50m away > press RTH.

What happens:
drone turns 180 degrees, gimbal turns horizontal, sun is burning into the IR camera, drone fly to the homepoint, when reaching the homepoint, drone rotates back to take off direction, (rear to sun, so perfect), the gimbal goes down )), lands (gimbal goes horizontal at 2m height)

This will burn/damage the IR camera. Imaging RTH becaue of low battery or connection lost.

Seee here:



2023-9-23
Use props
DJI Gamora
Administrator

Offline

Hi, fansc880a5c0. Thank you for reaching out. Let me forward your concern to our relevant team for further checking. We'll let you know once we receive an update. Thank you.
2023-9-28
Use props
Daniel DKR
lvl.3
Flight distance : 21387940 ft

Germany
Offline

Hi,
any news on this?
Have at least the developer responded with something like "we can reproduce it" and with "we are working on it to fix it"?
Or should i open a support ticket with DJI? What is the recommended way?
Gruesse
Daniel
2023-10-23
Use props
Daniel DKR
lvl.3
Flight distance : 21387940 ft

Germany
Offline

Hi, any news on this DJI?

i updated to the latest release last week and this "bug" still exists.

Gruesse
Daniel
2-27 10:44
Use props
Daniel DKR
lvl.3
Flight distance : 21387940 ft

Germany
Offline

Daniel DKR Posted at 2-27 10:44
Hi, any news on this DJI?

i updated to the latest release last week and this "bug" still exists.

Opened a case with customer support.
Answer:
Works as designed.
If Cam get damaged, it will be looked on it when i open an warranty case and then they will decide if it is covered by warranty.
Sorry, can not accept this.
5-4 21:26
Use props
Daniel DKR
lvl.3
Flight distance : 21387940 ft

Germany
Offline

DJI Gamora Posted at 2023-9-28 20:03
Hi, fansc880a5c0. Thank you for reaching out. Let me forward your concern to our relevant team for further checking. We'll let you know once we receive an update. Thank you.

Any news on this?
5-4 21:37
Use props
DJI Gamora
Administrator

Offline


Hi, Daniel . Please check my DM regarding this topic that we discussed. Thank you.
5-6 19:12
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules