Dji phantom 4 pro plus
398 12 2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
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Hello i have a problem with offline maps, i download the right version like 4.3.14 but when i go to click on icon offline maps this loading continuesly
2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
Offline

20231218_112047.jpg
2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
Offline

Please help me because I have to sell this tomorrow
2023-12-18
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DJI Susan
Administrator
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We apologize for the inconvenience. I have sent you a link to the firmware. You may download the firmware of the remote controller with a screen (GL300E) to the microSD card, and then update the firmware manually. Refer to the image below for detailed steps.
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.
2.  Power off the remote controller and insert the microSD card.
3.  Power on the remote controller and tap “Install”.
See if it solves the issue.
2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
Offline

DJI Susan Posted at 12-18 06:44
We apologize for the inconvenience. I have sent you a link to the firmware. You may download the firmware of the remote controller with a screen (GL300E) to the microSD card, and then update the firmware manually. Refer to the image below for detailed steps.
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.

thank you so much but is a new version?
2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
Offline

DJI Susan Posted at 12-18 06:44
We apologize for the inconvenience. I have sent you a link to the firmware. You may download the firmware of the remote controller with a screen (GL300E) to the microSD card, and then update the firmware manually. Refer to the image below for detailed steps.
1.  Import the file “update.zip” into the microSD card.
Note: If the upgrade fails via SD card, please copy the update.zip file to the internal memory of the remote controller and try to upgrade again.

it work!!!! i'm so happy thank you so much!! you are the best of the world
2023-12-18
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DJI Susan
Administrator
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paolo99 Posted at 12-18 08:02
it work!!!! i'm so happy thank you so much!! you are the best of the world

Thank you for your update, happy to hear that the issue is solved. Should you need further assistance, please feel free to ask.
2023-12-18
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paolo99
lvl.1
Flight distance : 553150 ft
Germany
Offline

DJI Susan Posted at 12-18 18:52
Thank you for your update, happy to hear that the issue is solved. Should you need further assistance, please feel free to ask.

why the update message show again?
2023-12-19
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DJI Susan
Administrator
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paolo99 Posted at 12-19 09:40
why the update message show again?[view_image]

You may delete the update file on the SD card and check again. Thank you.
2023-12-19
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djiuser_3FUh4vafiUVD
New
Flight distance : 261703 ft

Italy
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good evening, I have the same problem as Paolo, I don't see the maps on the remote control with display, could I also have the file to download?
Thank you
4-28 09:46
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_3FUh4vafiUVD Posted at 4-28 09:46
good evening, I have the same problem as Paolo, I don't see the maps on the remote control with display, could I also have the file to download?
Thank you

Hi there, I sent it to you through PM, you can take a look and follow the steps in 4#.
4-28 20:18
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FraDjiP4
New
Flight distance : 261703 ft

Italy
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Thanks, problem solved.
You were very kind
4-29 05:53
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DJI Susan
Administrator
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FraDjiP4 Posted at 4-29 05:53
Thanks, problem solved.
You were very kind

You're welcome! We are glad we could assist you. If you have any more questions or need further help, feel free to ask.
4-29 06:48
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