Onomarn
lvl.2
Flight distance : 4728 ft
United States
Offline
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Latest reply from DJI, they still refuse to replace the drone that went falling into the ocean. I had well over 70% of battery life left. I calibrated the GPS prior to taking off. The controller itself was fully charged, the drone was up to date. Weather itself was clear, cool, and little to no wind. The drone did not exhibit any signs of issue. I had been flying it the previous day in the park. Mind you this is not my first drone, I had a 3dr Solo and parrot drone. According to their flight records, it somehow just stopped recording at 191ft in the air. It either landed on a cloud or I flew up like superman over the ocean and grabbed it.
DJI wants owners of lost drones to throw more money at them, even though they have yet to solve or admit to this issue. These articles suggest its a small amount of drones, but this thread is full of crashed drones, not including the other places people have reported their drones crashing. Their analysis will of course be incomplete if power suddenly cuts out and no recording can be made. They have had plenty of drones sent back to them with "inconclusive results" in which they are repairing for free, but give no explanation to why the drones fell from the sky. Are they holding out until one of these drones lands on someones head or property prior to saying that this drone has an issue? This is a lesson they should learn from GoPro, recall the drone or ground the drone until they figure out the issue.
Thanks for getting back to us.
I had our analysts recheck your flight record, however the result was the same. with the record ended suddenly, we do couldn't figure out what happened afterwards and the cause of the incident as there was no any sign of product malfunction found.
We are not force you to purchase our product. You can accept the offer if you would like to purchase another aircraft, this is the solution based on the analysis result. If you do not want to purchase an aircraft, you surly can refuse it. According to our warranty policy, if the incident happened caused by any product malfunction, we should provide our customers the free warranty service within the warranty period. And when it comes to the case which the cause is inconclusive, we could provide our customer with the 30% off discount instead.
We have to stress again, if the cause of the incident was product malfunction, or as you claimed that "something was wrong with the aircraft", we do will provide our customer with corresponding service. But for your case, it can not be verified from the record.
By the way, the 30% off discount is valid for a month.
Thanks for your support to us. Have a nice day.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/ |
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