DJI Thor
Administrator
Flight distance : 13602 ft
Offline
|
Hello DarrenLabella, we apologize for any inconvenience caused. Upon confirming with our engineer team, we require more information to proceed with the inspection. We understand that the issue has persisted for some time now, and we are eager to help resolve it as soon as possible. To assist you better, kindly follow the steps below and confirm so that we can provide our support. Thank you.
1. Please check whether the mobile device location permission is turned on, it needs to be turned on.
2. Please check whether the App location permission is allowed, the permission is required.
3. Please make sure to test in an open outdoor area with strong GPS signal, please avoid testing indoors or in a closed space. A weak GPS signal will cause the RID to be unable to broadcast normally.
***If the above troubleshooting cannot solve the problem, please provide us the 1. App logs, 2. Aircraft logs, 3.Test time for analysis. Thanks.***
Method to export the app log: check the guide here.
Method to export the aircraft log: please refer to "Exporting Flight Logs" in this guide.
|
|