edrosie
lvl.1
Flight distance : 292674 ft
United Kingdom
Offline
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Hi DJI Ken and DJI as a company.
Unlike many people on here I accept that there is a delay, I experienced a significant delay with my iPhone 7 and that was coming from one of the biggest and most powerful companies in the world. I appreciate, again unlike many, that this isn't just a case of speeding the manufacturing process with the flick of a switch and pumping out more drones. There an many factors that cause these delay, and whilst they're regrettable I'm absolutely certain they are not intentional - no company would want this situation.
That said, I think the problem that people are having (myself included) is that DJI has a very poor track record when it comes to meeting deadlines. Now seeing as this hasn't improved a great deal even considering how much bigger the company is now, I think it's only fair that you invest more time into the customer communication side of the business. I don't want to be 'that guy' but I work in brand communication with some of the biggest brands in the world and just saying to customers "There's nothing more any of us can say, when there's a shipping update they will email all that have ordered" - it just doesn't cut it.
You can see from this thread that people just want a more in-depth explanation, honesty goes such a long way in this situation, even just a smidgen more detail would suffice for many. Even if you say 'hey, sorry, we didn't anticipate this many orders and we're running behind'. Even if you don't absolutely stick to the proposed timeframe keeping up an open dialogue demonstrates a will to keep the customer as informed as you are as a company. I don't buy for one single second that there isn't some more information you could release.
I urge you to review your communication practice - it's sloppy at best.
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