See this thread for people who are interested.


DJI



12:11:50

您好，欢迎您访问！请问有什么需要咨询？Hello , is there anything I can do for you ?

hello

where can I download the app for the Dji phantom 3?

the iOS app will be released within one week and the Android app will be in a few days. we are sorry for the inconvenience

12:13:07

is there no app available yet???

dji spares no effort to develop an app with excellent features
we are sorry for the delay and the inconvenience to you

so you are selling a drone without an app??

12:14:29

the app will be released soon. please wait a few days.

we are sincerely sorry for the delay

12:16:22

are you modifying the return policy for the 7 days because of this?

I have delayed my delivery agent to deliver the item later

12:20:21

no the return policy remains the same

12:21:57

so... are you saying that users cannot have time to test it before the app comes out????

and even though they cannot test it... they will not be able to return it when they can?

12:23:05

after 7 days?

12:25:09

hello. Can you answer my questions?

12:26:56

we are sorry for the delay

and due to this issue

the 7-day return may be put off accordingly

don't worry

and we are confident about our product

12:28:30

I have tried to delay my delivery until the 14th May as I am out of the country anyway. I hope it works.

when will extra batteries be available?

at late May

Yes they had to change the policy, I suggest open a petition

Is this official that the return policy of 7 days will be from the time of apple app release? Otherwise I have no choice but to requesta refund as I can not test it. The android app update is still not in the app store and I will not download it from dji directly because my phone says it could harm my phone. I have requested to return and been given the run around so far. Sorry but this is a large investment for me and it must be returnable if i can not test within the 7 day return period. Can we get an official announcement about this 7 day policy?

ksdigitaldavid@ Posted at 2015-5-2 03:14
Is this official that the return policy of 7 days will be from the time of apple app release? Otherw ...

will be nice If somebody from DJI can answer That

ara9112003@yaho Posted at 2015-5-2 03:37
will be nice If somebody from DJI can answer That

The CS agent answered the question.  She is DJI as well.

So the question not answered is am I allowed to return and get a refund for the drone I bought? I am within 7 days and it has not been flown.

Are you a dji employee Tahoe Ed?

A cut-and-paste post from someone's tech support chat doesn't make it policy.

Tahoe_Ed Posted at 2015-5-2 03:47
The CS agent answered the question.  She is DJI as well.

Tahoe_Ed,

why don't you answer? Can we return and get a refund for the drone that was bought and could not be tested due to unavailability of the necessary app to fly it during the return policy window of 7 days.

This is exactly my concern. DJI will not answer questions of concern, yet have the courage to go ahead and delete posts in the forum that are not consistent with promoting or saying something nice about the product.

I bet this is going to get ignored by DJI employees as well...

capkodak Posted at 2015-5-2 04:06
Tahoe_Ed,

why don't you answer? Can we return and get a refund for the drone that was bought and  ...

I am sorry that my response is not acceptable.  The CS rep responded, however, I have forwarded your request to DJI HQ for a definitive statement.  I will post here when it is received.  Note that it is Saturday in China.  Yes I am a DJI employee but I do not set policy.  We will wait for China's response together.

If you test your product, no refund:

2. Refund can be requested under one of the following conditions:

• When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
  

I'd like to ask if folks that have recieved their phantoms get a discount on products as a gesture of thanks for waiting to use their products.  A battery discount or other product accessory would be nice.  Please forward that to HQ

My Phantom 3 is DOA... after 3 calls to tech support (during USA office hours)... still nothing.  They were nice, but obviously knew very little helpful info.  i was pissed about the IOS app (and firmware) delay... but, now I'm totally MAD.

Phantom 3 24/7 Tech-Support is a lie... sending an email and waiting for a response is not 24/7 Tech-Support.  DJI is lying and misleading customers.  I'm returning it as soon as I can contact a real person in the USA.

Companies that lie and deceive never survive long term.

clayton@shockoe Posted at 2015-5-3 03:59
My Phantom 3 is DOA... after 3 calls to tech support (during USA office hours)... still nothing.  Th ...

What do you mean with DOA... "Dead on arrival" (not working at all) or "Damaged..."?

Regards,
*Sven*