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1116 1 2020-7-26
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djiuser_0ywbrk8dY3gU
lvl.1
Flight distance : 70066 ft
Netherlands
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I have a mavic 2 pro.
I have a mavic 2 pro that is 1 year old. I was flying yesterday and the camara tillt just stopped working. Drone is perfecr and camara is working perfect it has just stopped going up and down. Can any one help with this? Would this be covered by dji as this is a stange thing to happen. Under 20 hours on drone and i have 5 dji drones iv never had a problem with before.
2020-7-26
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DJI Susan
Administrator
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Sorry to hear about the issue. You are suggested to check the following steps and see if the issue is solved:
1. Please check if you can adjust the gimbal tilt on the DJI GO 4 app, if yes, it could be the controller's issue, please try to refresh the latest firmware for the controller via DJI Assistant 2;
2. Please check if the max gimbal pitch speed is set to 0, if so, please try to reset the gimbal settings;
3. Try to refresh the latest firmware for the drone as well.
If the issue persists, you may send the drone back to our repair center for service.  If the issue is not caused by the pilot, and it is under warranty period (warranty period info: https://www.dji.com/uk/service/policy?site=brandsite&from=footer), the service will be covered.
Please start a case from https://repair.dji.com/repair/index. Thank you.

2020-7-26
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