DJI-Ken Posted at 2016-4-29 11:04
I am sorry about that, the data is pulled from the flight controller and it shows one motor going  ...

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kevinfl1959@gma Posted at 2016-4-29 23:17
I understand that you are here for Tech assist. But theses Photos DISPROVE what they are saying !
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Since the aircraft is still here, I will have a different technician evaluate and they will let you know the outcome.

Dear Kevin hope you get the matter sorted . The guys here Ken Tim and Paladin are good. .BUT the technicians believe every thing the flight records say which is wrong . My Phantom 3 Standard I bought on 20th refused to rth even had the RTH set at 30metres . Dji Holland blame bad area . Not optimal signal . Keep fighting Kevin . DJI make good drone but need to stop telling customer at fault .

My phantom standard cost me 650 dollars in us money . The telling me I have to pay costs yo fix it . I only had it since 20th . I am hurting and depressed . I wanted to enjoy the Drone and I have nothing .

DJI-Ken Posted at 2016-4-29 13:11
Since the aircraft is still here, I will have a different technician evaluate and they will let yo ...

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kevinfl1959@gma Posted at 2016-4-30 22:04
I called support to dispute there claim, and attached the photos to the return email that was gene ...

I will know more Monday.

Hi Kevin I hope you get it sorted . I'm still fighting to dispute there claims . DJI need to know not everything is perfect in the Phantom Standard . To be told I flew drone in non optimal area is poor reply as I flew there before . 450 UK pounds may not be much to DJI but it's a lot to me .

I even was thinking about getting the upcoming GoPro drone called Karma . But thought DJI make good stuff so I invested in a DJI Drone .

  

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05839 Posted at 2016-4-30 17:19
I even was thinking about getting the upcoming GoPro drone called Karma . But thought DJI make good  ...

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kevinfl1959@gma Posted at 2016-5-4 09:00
NOW YOUR CALLING ME A LIAR !!

Kevin,
I am sorry, they re-evaluated and the flight data recorder shows that one motor spun full throttle and the only way that can happen is if the prop came off.
I am sorry, but the re-evaluation is a final decision.
Firmware updating will not cause a hovering aircraft to flip over while hovering.

DJI-Ken Posted at 2016-5-3 22:52
Kevin,
I am sorry, they re-evaluated and the flight data recorder shows that one motor spun full th ...

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kevinfl1959@gma Posted at 2016-5-4 22:14
Well apparently if you get mad enough and post on Facebook DJI owner group that your having issues,  ...

Kevin,
You are absolutely free to do whatever you feel necessary to try and get a different resolution.
I assisted you quite a bit last week and even had your aircraft re-evaluated and a different tech came up with the same conclusion.
I am sorry, but as the DJI management also emailed you stating after the 2nd evaluation the case still stands as the prop was not tightened enough.
There is no way that a motor can spin up that fast unless it loses a prop.

I am sorry about your crash, but DJI stands on its decision that it is not a warranty claim.
Please respond to the email if you want the aircraft to be repaired or returned to you.

DJI-Ken Posted at 2016-5-4 10:35
Kevin,
You are absolutely free to do whatever you feel necessary to try and get a different resolut ...

SEND IT BACK  I'LL SELL AS JUNK

kevinfl1959@gma Posted at 2016-5-5 06:34
SEND IT BACK  I'LL SELL AS JUNK

Ok, I noted your ticket and it will be sent back to you un-repaired.

DJI-Ken Posted at 2016-5-4 10:35
Kevin,
You are absolutely free to do whatever you feel necessary to try and get a different resolut ...

There is a way a motor can spin up without losing a prop, and it happened to me. Your Techs just didn't want to agree with that.  The flight data clearly shows another motor dropped in speed.

I wish I had a video of the flight to prove you all wrong.

This post removed as DJI has sorted out the issues I had.

The Video has been removed as DJI has sorted out the issues.


- REMOVED

While it gives me a little more confidance in DJI's ability to fix problems, I will admit that I will be very hesitant to fly the drone when I get it back.