After contacting DJI on Boxing day, trying to send the information they required and having to wait 24hrs for them to say not recieved.  I have over 20 emails where they ignore the fact that the file was not recieved and just send out a template saying we need...before we can deal with you case and only after 12 days they said the file was not being recieved.

After the poor level of customer service I have received from DJI I complained to the dealer who sold me the Phantom 3 drone and I finally got them to replace the battery for me.

  

  

If I had not done this and used your procedure which is totally unacceptable and not at all customer friendly I would have a drone that was useless without a working battery since Christmas day for about 25 days.  If you believe that you provide good customer service then you are wrong.  I shall be leaving feedback about my experience with DJI on as many websites as I can to show people that you as a company don’t care about the customer after you have taken their money.

  

Whilst I empathise with your plight I must inform you that DJI is not going to be shaking in their boots over your threat of public disclosure.  Or a bad Yelp review for that matter.  Yeah, their RMA procedure is a bit cumbersome and they do like their paperwork to be neat and tidy but that is how they do it.

I don't want this to sound snarky or preachy, just consider it my semi-Oriental philosophy: "it's only a bad experience if you didn't learn anything"

I'm sorry you are experiencing difficulties. Customer satisfaction is important to us!
Could you please provide me with your ticket number? I'll help to look into it.