DJI Natalia
Administrator
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We are so sorry to hear about your unpleasant experience, the mobile device connected to the drone would make a big difference in some situations, the online support should have considered it as a factor which may cause image transmission issue and help you do some troubleshooting before making a conclusion that it's a hardware issue.
Based on what you described, it seems the phone is not compatible with the drone, to guarantee the performance and experience, it's recommended to use the devices in the list below:
iOS Version v4.0.7.
Requires iOS 9.0 or later. Compatible with iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4 and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 7, iPhone 7 Plus.
Android Version v4.0.6.
Android version 4.4.0 or later. Compatible with Samsung S7 edge, Samsung S7, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Samsung tabs 705c, Ascend Mate 9, Ascend Mate 7, Huawei Honor 8, Huawei P8 Max, Vivo X7, Xiaomi 5, MI 3, Google Nexus 6p, Nexus 9, Google Nexus 7 II, LG V20, Sony Xperia Z3, Smartisan T1. |
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