How can it take over a month to send out replacement propellors.
I sent in my drone for repair with propellors, and I got the drone back without propellors. I am being told they dont have any propellors in stock, but I can buy them from the store? I didnt lose my propellors, I sent them in, and I have proof as it was acknowleged by Support Staff Ralph. However a case has been raised and still in first phase (accepted) and hasnt moved for a MONTH.

I would like to escalate this to management or something, does anyone know how to do this?

I had the same thing happen with a SD card.  Nothing happened for a month until one of the forum moderators got involved.  The couldn't send me a new SD card so they offered a Mavic battery and I accepted.  I promptly got the battery and of course it was bad and I have had to send it back.  And the beat goes on.....

Kashif, I apologize for the delay in shipping and the inconvenience caused. Would you please provide me your case number? I will help to look into it and help you get an update.

EastyT Posted at 2017-6-14 08:44
I had the same thing happen with a SD card.  Nothing happened for a month until one of the forum moderators got involved.  The couldn't send me a new SD card so they offered a Mavic battery and I accepted.  I promptly got the battery and of course it was bad and I have had to send it back.  And the beat goes on.....

I regret the trouble and inconvenience you’ve been inflicted, please leave me with the case number and I will follow up with you as soon as possible.

DJI Mindy Posted at 2017-6-14 19:01
I regret the trouble and inconvenience you’ve been inflicted, please leave me with the case number and I will follow up with you as soon as possible.

Thanks for the offer Mindy.  The  case number is CAS-695147-Q9W9N0 .  Thanks.

EastyT Posted at 2017-6-15 15:19
Thanks for the offer Mindy.  The  case number is CAS-695147-Q9W9N0 .  Thanks.

We just got your battery recorded in the system yesterday, it's waiting for approval. We will send you email of delivery after approval, your patience would be highly appreciated.

DJI Mindy Posted at 2017-6-15 23:02
We just got your battery recorded in the system yesterday, it's waiting for approval. We will send you email of delivery after approval, your patience would be highly appreciated.

Thanks a lot Mindy

Hi Mindy the case number is:   CAS-646722-V5K7R0

As you can see it's the 22nd of June and STILL no propellers. Its been 5 weeks.

I've been emailing support daily, and now I am just being ignored?

26th June, and still no propellers. The case number hasn't moved for over 6 weeks.

CAS-646722-V5K7R0

27th June, still nothing? Is it going to take two months to replace my propellors which were lost by the repair team.

kashif.ali.uk Posted at 2017-6-26 15:43
27th June, still nothing? Is it going to take two months to replace my propellors which were lost by the repair team.

I'm so sorry that I failed to reply your message in time, please click 'reply' directly next time if you need our help. You case has been escalated to local appropriate team to follow up and they will assist to ship propellers to you as soon as possible, I apologize for the inconvenience caused and unpleasant experience, appreciate your patience.

you are a star Mindy, I received the replacement propellers today 29th June. Hopefully it wont take so long next time.

kashif.ali.uk Posted at 2017-6-29 14:27
you are a star Mindy, I received the replacement propellers today 29th June. Hopefully it wont take so long next time.

So glad to hear that , thank you for your feedback, we'll keep improving to provide you all better service. Hope you can enjoy the drone. Should you have any further questions , please feel free to let us know.

DJI Diana Posted at 2017-6-29 22:16
So glad to hear that , thank you for your feedback, we'll keep improving to provide you all better service. Hope you can enjoy the drone. Should you have any further questions , please feel free to let us know.

Thank DJI Diana. Im glad also it got sorted. I really want to get the DJI goggles and this experience also most put me off. I am glad Mindy is around to help.