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Repair taking much longer than stated by support
505 4 2017-6-15
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fansfc0f33bd
New
United States
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Is anyone experiencing long delays in the repair process?  It took several days to check in my drone.  It's been in damage assessment for ten days.  I called support two days ago - they said I'd have an invoice in 24 hours but I still haven't gotten one.
2017-6-15
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13MStang
lvl.4
Flight distance : 892749 ft
United States
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welcome to the club.    Yes, this is now the norm for DJI support/repair.
2017-6-15
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AG0N-Gary
Captain
Flight distance : 700846 ft
United States
Offline

Get used to it.
2017-6-15
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ariksaja
lvl.1
Flight distance : 144859 ft
South Korea
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Hell yeah i bet all of us experienced it. I decided to fix my mavic by myself... if i can't then i'll trash it ...
2017-6-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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I'm so sorry for the delay in quotation. Would you please provide the case number to me ? I will look into it and help you get an update soon.
2017-6-16
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