HELP!  I sent in my remote because it would not charge.  I received an e-mail on 5/30 stating that a replacement would be sent in 7 days.  When I check online it says Verified.  My case number is CAS-654290-M4W0G3.  When can I expect the remote.  I have a wedding that I had planned to film the outdoor reception next weekend!

I'm escalating this with the appropriate team to get a better ETA for you. There should be more information available once the Support Center is open Tomorrow.

Tracking information should have been sent out recently. I apologize for the inconvenience, but you will be up and running again shortly.