jn123
United States
Offline
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I am a veteran, professional filmmaker - and I say this as a background so you understand how I use and treat my gear.
I purcahsed an OSMO less than a year ago. From the beginning, the OSMO had lots of trouble communciating by WIFI. I spoke to DJI many times about this in the past year. I went through countles resets, firmware re-upgrades, re-installing of software, etc etc etc.
About 8 weeks ago the OSMO stopped communicating altogeher. With some quick web searches, it seemed like this was a hardware issue that DJI has been dealing with...that many many people have been experiencing.
I sent my OSMO in to be fixed, as the support team said "no problem" - as it was well under warranty, and it should be repaired and back to me in no time.
Well, I got an invoice - and now they wont send it back to me unless I pay it.
IMPORTANT SIDE NOTE - the ONLY record of your OSMO's serial number is a flimsy sticker, apparently....which convienently disapeared when I sent it in to DJI. (who does this on a professional product?? A sticker? And ZERO other way of getting that #??) This is how DJI protects your purchase...with a flimsy sticker. If that falls off, you are screwed. Like me.
So now - I've now wasted weeks on end proving where and when I purcahsed it, and they STILL want to charge me for the repair...almost $200.
Is this how DJI normally operates? Or is this a special occasion?
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