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no gimbal stability
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fans2e716554
lvl.1
Germany
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Hi, I have 2 weeks my phantom 4, once I have too fast landing...since then as if gibal have no electricity.
the gimbal Does not react :/
...I can fly, all functions work, i can recording, but stability 0%
any solutions?

2017-6-16
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Cetacean
Captain
Flight distance : 2528264 ft
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United States
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Aloha fans2e,

     Kind of looks like me in the morning!  

     One of your cables inside the gimbal appears to have become disconnected from its socket due to the impact of the hard landing.  You should send it in to a DJI repair center.  If you choose not to do that, and want to risk your warranty, you can remove the gimbal from the body of the Phantom and look for the loose connection.  If you find it, reconnect it and reattach the gimbal.  Then redo all the calibrations.  If you find no obvious lose connection, then you will have to send it in to DJI for repair.

Aloha and Drone On!
2017-6-17
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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I concur with Cetacean that it's most likely a ribbon cable issue. I would recommend sending the unit in for service.
2017-6-17
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fans2e716554
lvl.1
Germany
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i have changed the ribbon cable with new...
but still the same problem + 2 errors



2017-6-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fans2e716554 Posted at 2017-6-21 13:19
i have changed the ribbon cable with new...
but still the same problem + 2 errors
[view_image]

Do you feel any friction in the gimbal motors?
2017-6-21
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fans2e716554
lvl.1
Germany
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DJI-Jamie Posted at 2017-6-21 20:17
Do you feel any friction in the gimbal motors?

Around camera yes,  gimbal over camera No
2017-6-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fans2e716554 Posted at 2017-6-22 06:41
Around camera yes,  gimbal over camera No

If you're feeling friction from the tilt motors, then there could be an obstruction or some distortion that could be causing the errors. You may want to double check your ribbon cable installation (if the friction is on that side in particular) or possibly look into sending it in for service.
2017-6-26
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