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good service repair time
603 4 2017-6-21
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BillL
Flight distance : 2303 ft
United States
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since most of the reviews on the forum are terrible reviews about people not getting thier drone back for months at a time I just wanted to post my repair times. My experience was not bad I was pronmised a turn around time of 10 to 15 days and that is what I got with no extra phone calls or emails.

      
Case Accepted
May/31/2017 12:24:42

Received
Jun/09/2017 04:33:07

Damage Assessed
Jun/14/2017 05:55:00

Payment Received
Jun/15/2017 01:19:00

Repaired
Jun/17/2017 06:08:58

Product delivered
Jun/20/2017 02:01:22



2




2017-6-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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BillL, thank you for your positive feedback, we are pleased that everything has been resolved and you will receive your drone soon. Wish you have a nice time on flying the drone. We will keep improving to provide you more professional service, thank you for your support.
2017-6-21
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Tmygun
First Officer
Flight distance : 2972497 ft
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United States
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I agree.......had a great experience myself on a brand NEW P4P that took 19 days, start to finish, to be resolved. DJI did exactly what they said they would do via text and email.
Good Job DJI!
2017-6-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Tmygun Posted at 2017-6-21 18:38
I agree.......had a great experience myself on a brand NEW P4P that took 19 days, start to finish, to be resolved.  Exactly what they said via text and email.
Good Job DJI!

Thank you so much for your encouragement, we will keep going.
2017-6-21
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DJI-Mark
First Officer

United States
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Sounds more typical then not. However, I am glad you had a positive experience. Have a safe flight.
2017-6-24
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