Gimpdiggity
New
United States
Offline
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Okay, we are working through this here.
We were able to figure out one thing we were doing wrong. We thought the serial number from the Go 4 App in the About section would be the same as the one on the box, so we had just been putting in the one from the box. I found out tonight while messing with my own Spark that the serial number from the Go 4 app is actually the serial number for the Flight Controller, so I tried setting one up with the serial number from my box, and got nothing in the Unlock List. Then I did one with the serial number from the Go 4 app "About" which is the flight controller, and when I went to the Unlock List and synchronized I instantly got the zone I had authorized up and running.
I, however, am on iOS.
As stated, he's using an Android, Samsung S7 Edge.
I was having him do the same thing, got the serial number from his Go 4 app and put that in on the DJI site. We connected to his Spark and then went to the Unlocking List. Where mine says "Synchronize Unlock Information" his just says "Refresh." When he hits refresh he gets this error message: "Your mobile device is offline ensure your network connection and retry." He, however, has solid 4G service and can access his web browser just fine, so I don't think that his device is actually offline.
I had him log out and back in to Go 4, and when he was trying to log in it gave him this same error message several times, then after a few moments it allowed him to log back in.
Is this a server side issue that for some reason he is running into? Or is there something else that we should be trying? |
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