DonBishop
lvl.2
United States
Offline
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DJI Mindy Posted at 2017-7-1 20:04
We are sorry for your unpleasant experience with us, please keep us posted in time about the problem and service that you are unsatisfied with, we would like to help you to get it correct. And we are working hard on improving our service and will try our best to make your experience with us better.
You are like a broken record. Every DJI complaint has your apology, but there is never any action. I bought a NEW z-axis from a DJI Authorized Vendor through e-Bay. I did that because I could use PayPal and it was convenient. It was damaged out of the box. I returned it with the purchase order, the vendor's DJI certificate, and an explanation of what had happened. DJI rejected the warranty because I had purchased the item through eBay. When it was returned to me, I fixed the damage myself. The fact that DJI would not honor their warranty speaks volumes. You can't fix that, Mindy.
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