Ken-W
Second Officer
Flight distance : 394626 ft
Singapore
Offline
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MAVICDLNM Posted at 2017-7-2 19:53
This is NOT a hardware issue! The DJI GO 4 previous version work well then suddenly after this latest update all screw if this is not DJI problem should I write to Donald Trump instead?
Honestly, the Don might actually reply to you. On Twitter, no less.
On a more serious note - I've been a product manager for many years before I left that role. As a product manager, there is no way I can guarantee that my product can and will work with any/all 3rd party products out there. While I can provide APIs/SDKs for 3rd parties to use, I cannot guarantee that they will implement it correctly and within standards. However, the onus remains on me to ensure that all functions defined/covered by the API/SDK are working correctly in every version or product I release.
Now, let's get to the BT300. A great little device. Somehow, with or without DJI's full support, Epson has managed to get DJI Go working with it. They have gotten the app into their Epson Moverio App Store - whether this was done with DJI's support, I do not know. I assume they asked, and DJI simply said okay, and no one knows if the BT300 is certified for use with DJI Go.
Now, if I'm the product manager for DJI Go, I'd already have to ensure that every version I release plays well with every single device that is listed on the download page. While I recognize that there may be hundreds of other models of phones out there, it is extremely unlikely that I have the resources to test every single model of Android phone out there - iOS is certainly easier since the range is far more limited.
Along comes the BT300 - do I have one? Probably not. Should I have one? Perhaps, but unless Epson actually gets into a legal agreement with DJI to secure support and/or certify the BT300 for use with my app, I see no reason to go out of my way to conduct comprehensive testing (especially since the adaptation of Android and hardware on the BT300 are a black box to me) when the company I work for already has a product (Goggles) that competes directly with the BT300.
It may just have been sheer luck/coincidence (as opposed to structured, comprehensive testing) that the previous version of DJI Go works with the BT300. Again, keep in mind that Epson is the one making the claim that DJI Go works with the BT300, not DJI.
While I can understand your frustration, perhaps your questions and frustration are better directed to Epson and not DJI. After all, you purchased an Epson product that claims to work with DJI Go but has stopped working since the last update.
It may not be a hardware issue, but I do not know how much and what kind of customization Epson did with Android on the BT300 to confidently say that the problem is or isn't caused by DJI Go. I can only suggest so far, in my 15+ years in product design and management that unless Epson has some special partnership with DJI, it's unlikely that DJI can/will be obliged to support the BT300.
By the way, did you install DJI Go from the Moverio app store or did you sideload it? |
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