fansac3a8874
lvl.2
United States
Offline
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DJI Mindy Posted at 2017-7-9 23:43
DJI Care Refresh Express is a kind of DJI Care Refresh, which means it will be counted against your two replacements. If you believe it's malfunction, you should send in your drone in normal process. Please note that once the replacement product has been shipped out by DJI, you cannot terminate DJI Care Refresh Express.
Please call our support to cancel the DJI Care Refresh Express before shipping out if you believe it's malfunction, then we will make data analysis for figure out if it's factory defect.
The time is limited, please contact our support as soon as possible if you have made your decision.
I beg to differ. When I went to put the ticket in for service the website said that if you have the refresh it is recommended to use it. That is the only reason I did it. It is my opinion that the device was defective and I should have two returns available and get refunded for the $49 dollars.
Further, I received the replacement and it is the wrong color.
Lastly, the QR code scanning to activate the device does not work with my iPhone 6 plus.
I never had to use your customer service with my Phantom 2 Vision Plus. I hope your company is attempting to fix the poor and inaccurate customer service and web sites. Once you work the bugs out of the spark, I am sure it will be a meet the prior quality standards met with the Phantom. |
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