DJI Thor
Administrator
Flight distance : 13602 ft
Offline
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Sorry to hear about your accident. Since you mentioned that there was no log in your cell phone, did you connect DJI GO 4 app during this flight?
If you had connected, log in your app and sync the flight records as well, find out the record you of this accident. Then check the take off point, pull the progress bar to the end if its right, then you can see the location of the last signal of your drone. Try to find there. We can also figure out the reason of this accident via analyzing the flight record if your drone is under warranty, and please contact our support to get a case number. If it's malfunction, we will compensate your drone according to After-Sales Polic.
But if there is no flight record could be provided, there is very little we could do for you. Thank you for your understanding. |
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