DoraeMonZ
lvl.1
Flight distance : 13822 ft
Thailand
Offline
|
After I got my result back from DJI Support, below is what they said:
For your claimed case CAS-796810-V3K3D2, we have already finished the analysis, and the result is as follows:
1. The aircraft worked in GPS mode, and responded to RC command actively;
2. At t=00:57, h=53 meters, d=33.6 meters, the aircraft flew forward after the pilot pushed pitch stick forward, then flight record ended;
3. Disconnected point: 13.6869478 100.5109749.
With the record ended without any sign of abnormality, we could not verify what happened afterwards.
I try to explain to them that the flight record end because my Spark just out of power at 87% and fell down into the river.
Below is what they reply without any care about their product error.
Thanks for getting back to us.
We are terribly sorry for your loss, and we also want to figure out that reason of the incident, and what happened afterwards. However as the record ended, the cause is inconclusive from the existing flight record. It is not that the engineers are incapable or we are unwilling to, however the flight file from the dji go app didn't record it.
And for your case, there was no product malfunction found before the record was cut off. You claim that the aircraft suddenly power off by itself, is also couldn't verified from the record. Piyavut, we do understand that it’s difficult to accept the result. However according to our warranty policy, we do could not get a replacement for you based on the analysis result.
Thanks for your understanding. Have a nice day.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/
This is how DJI taking care of their customer and handle their bad product. |
|