DJI Natalia
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sd603 Posted at 2017-7-14 09:21
DJI Mindy,
I was told by support via chat that evaluation of my logs would take a couple of days. It has been 5 days, can you please follow-up?
I double checked the case, the engineers checked the data you provided, while we need more info to figure out what happened.
Please help us export the info needed below:
1. The cached video when it happened.
2. All the flight records.
Here is the instructions to get the files:
1. Please connect the RC to PC with USB cable, you will see two icons for removable disks, which cannot be accessed to.
2. Please slide the screen from top to bottom on RC, you will see "USB connected", click on it, then click on the "arrow" icon in the left bottom side--Open USB storage device--Confirm.
3.Now you can access to the removable disks, flight logs are saved here: DJI\dji.pilot.pad\FlightRecord and cached video are saved here: DJI/dji.pilot.pad/DJI_RECORD
Please upload the file to Dropbox and provide me the link so I can forward it to engineers directly, thanks. |
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