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Lens replacement for Spark?
7650 17 2017-7-13
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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I wonder, if the camera lens got scratches, how can you have the replacement?
2017-7-13
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hallmark007
Captain
Flight distance : 9812789 ft
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Ireland
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You can get Nd filters, polar pro have new ones coming out next week. https://www.polarprofilters.com/ ... filters-accessories
2017-7-13
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DJI-Mark
First Officer

United States
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Is the scratch on the lens itself? Were you involved in a crash?
2017-7-13
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI-Mark Posted at 2017-7-13 06:34
Is the scratch on the lens itself? Were you involved in a crash?

No,i did not involve in crash.they are not really scratched lines but more like some spots at the bottom of the lens.Just notice those recently.However they do not affect the image though
2017-7-13
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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Please see the image attached, you can see the white spots, they are not dust, I have also tried cleaning with vaseline and toothpaste (internet trick to remove scratches). Not sure what they aare but cannot be wiped off.
Untitled2.jpg
2017-7-13
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DJI Natalia
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Flight distance : 318 ft

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Phuong Do Posted at 2017-7-13 17:20
Please see the image attached, you can see the white spots, they are not dust, I have also tried cleaning with vaseline and toothpaste (internet trick to remove scratches). Not sure what they aare but cannot be wiped off.

We saw your post on Facebook and have reported it to engineers.
Since the footage is fine, no worries.
2017-7-14
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Natalia Posted at 2017-7-14 02:15
We saw your post on Facebook and have reported it to engineers.
Since the footage is fine, no worries.

Hi Natalia,a guy from facebook hint that this could be fungus,just to be sure i have sent to DJI retailer in Vietnam: Flycampro.vn to check.Hopefully will have result soon.
I wonder if: It is really fungus,do I have to ask the retailer send back to DJI to fix?
Thank you,
2017-7-14
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DJI Natalia
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Flight distance : 318 ft

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Phuong Do Posted at 2017-7-14 02:38
Hi Natalia,a guy from facebook hint that this could be fungus,just to be sure i have sent to DJI retailer in Vietnam: Flycampro.vn to check.Hopefully will have result soon.
I wonder if: It is really fungus,do I have to ask the retailer send back to DJI to fix?
Thank you,

I will update it for you if I get the confirmation from engineers.
2017-7-14
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Natalia Posted at 2017-7-14 02:44
I will update it for you if I get the confirmation from engineers.

Hi Natalia,
The retailer here did the test and they told me it's the scratches. I guess could be because of the branches when I was doing Helix test (See the end of the video attached). Anyway, if it is the case, then I am cool with it since I was at fault here
If, it develops more in the future, then I guess it is definitely the fungus, then I will contact you for more details.
In the meantime, also great if can have some feedback from your engineers. If you can, please send them the video to see if those small branches can make scratches like that?
Thank you for your support.
2017-7-14
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Natalia Posted at 2017-7-14 02:44
I will update it for you if I get the confirmation from engineers.

Hi Natalia,
Just to let you know that I have managed to figure out it is cosmetic issue, not the fungus on the glass.
I have tried to apply some protective film and the sratches vanished.
Just let you know so that you can close this case , however, I must admit that your engineers really take long time for feedback.
Thank you,
2017-7-17
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DJI Natalia
Administrator
Flight distance : 318 ft

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Phuong Do Posted at 2017-7-17 01:06
Hi Natalia,
Just to let you know that I have managed to figure out it is cosmetic issue, not the fungus on the glass.
I have tried to apply some protective film and the sratches vanished.

Appreciate you update.
Sorry for the delay reply due to weekend.
2017-7-17
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Natalia Posted at 2017-7-17 01:09
Appreciate you update.
Sorry for the delay reply due to weekend.

Ah, my bad, I forgot there was weekend. Thanks Natalia.
2017-7-17
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DJI Natalia
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Flight distance : 318 ft

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Phuong Do Posted at 2017-7-17 01:30
Ah, my bad, I forgot there was weekend. Thanks Natalia.

Never mind, thank you for your support and understanding!
2017-7-17
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fansd1406587
New
Flight distance : 14590 ft
United Kingdom
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Just a quick question about this I have smashed the glass on the camera glass camera works fine I have removed the broken lens where can I get a replacement look like adhesive lens that I stick on?
2017-7-24
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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fansd1406587 Posted at 2017-7-24 14:21
Just a quick question about this I have smashed the glass on the camera glass camera works fine I have removed the broken lens where can I get a replacement look like adhesive lens that I stick on?

For now, or you can by a filter to cover.
Or you have to send back to DJI for repair, I don't think they sell that separately.
2017-7-24
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NewGramps
lvl.1
Flight distance : 115112 ft
Malaysia
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I had a bad crash where the external cover of the camera scratched. I found a product called "NOVUS 1 2 3 PLASTIC POLISH SET SCRATCH REMOVER CLEANER" and had good results.
2017-7-24
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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NewGramps Posted at 2017-7-24 20:26
I had a bad crash where the external cover of the camera scratched. I found a product called "NOVUS 1 2 3 PLASTIC POLISH SET SCRATCH REMOVER CLEANER" and had good results.

Thanks for the suggestion. I will try that.
2017-7-24
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fans1191c13e
lvl.4

Mexico
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NewGramps Posted at 2017-7-24 20:26
I had a bad crash where the external cover of the camera scratched. I found a product called "NOVUS 1 2 3 PLASTIC POLISH SET SCRATCH REMOVER CLEANER" and had good results.

I had an accident this weekend and will try this product because the lens also scratched a bit. Thanks!
2018-1-8
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