fans56eb1644
lvl.1
United States
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DJI Diana Posted at 2017-7-13 22:23
I’m sorry you’re feeling disappointed because of the delay in the whole process. I’ve informed this case to the management, we will be following up with you as soon as possible, thanks for your understanding.
Okay, DJI, I would like to thank you for prompt response after I posted this on the forum.
You have sent the drone back with expedited Shipping.
BUT just as I suspected when UPS shows only 2lb. of weight....
I purchased the Spark fly more combo, and as you instructed, I return the whole package since it is an exchange and I have an email acknowledging everything you received.
But why you mess it up? you sent me only the drone back!!! OMG, after a month of waiting, I'm stuck with this.
Can you help me again? DJI ? HOw do I resolve this? Can I ask for refund so that I can get it from retail store? I don't trust your repair center anymore and I will need to escalate this as much as I can.
What a terrible experience! |
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