Griffith
First Officer
Flight distance : 98537 ft
United States
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DJI Thor Posted at 2017-7-19 20:11
Hi, Roy, I'd checked your previous case, it might because you did not choose the manufacturing defect so data analysis will not be provided acquiescently, and checked your present case, too. I will help to submit the data analysis in your case now. Besides, just to verify, did you send back the battery together or just the craft body? We will try our best to get it sorted out shortly. Appreciate your patience.
you did not choose the manufacturing defect so data analysis will not be provided
Hi Thor, While I've never had to submit a service request, I've seen several incidents on the Forum where there was good evidence of equipment malfunction and no analysis was performed. I would guess that a majority of customers have absolutely no clue of the cause of an incident and are probably misled (as I would be) by the term "Manufacturing Defect". Does that term also include system or component failures, software bugs, etc. Does one need to claim a "Manufacturing Defect" to obtain a critical analysis of what happened? I should think DJI, as well as the customer, would want to know. Most customers probably expect an expert analysis. Is is that much more effort to provide?
We can give opinions and suppositions all day long on the Forum. Some of us have strong technical backgrounds and long experience with drones, but few, if any, of us have in-depth knowledge of Mavic's hardware and control systems. So a little feedback would be welcomed and would help us to better understand and respond to customer concerns and questions. |
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