Hi all,

I accidentally crashed my Spark while using the Helix function  I am getting a propeller error and will send it back for repairs under the DJI Care package.  Any idea of the turn around time for repairs?

Thanks!

We are sorry to hear about the crash accident. The repair process will be quicker under DJI Care Refresh. Please send it in as soon as possible and we will take good care of it.
And you could also keep us updated if there is delay in the process.

DJI Mindy Posted at 2017-7-18 18:44
We are sorry to hear about the crash accident. The repair process will be quicker under DJI Care Refresh. Please send it in as soon as possible and we will take good care of it.
And you could also keep us updated if there is delay in the process.

thank you for replying.  It's with UPS and you should have it by next Tuesday.

fans6407db5c Posted at 2017-7-19 17:25
thank you for replying.  It's with UPS and you should have it by next Tuesday.

No problem, local repair team will get it addressed, please keep me posted if you need any assistance.

DJI Mindy Posted at 2017-7-20 01:00
No problem, local repair team will get it addressed, please keep me posted if you need any assistance.

Hi,
I tried sending you a personal message but was unable to.  I have the DJI Care refresh, but just received an email that it would cost me $496 for a replacement unit.  I thought the whole point of the program was I am entitled to 2 replacement units?

fans6407db5c Posted at 2017-7-25 18:19
Hi,
I tried sending you a personal message but was unable to.  I have the DJI Care refresh, but just received an email that it would cost me $496 for a replacement unit.  I thought the whole point of the program was I am entitled to 2 replacement units?

Please post the case number here, I will help to look into the case. Thanks.

CAS-803442-G7F2K6

fans6407db5c Posted at 2017-7-26 06:43
CAS-803442-G7F2K6

Sorry that the first quotation didn't use DJI Care Refresh, the new quotation has been sent to you, please check.