Please select Into the mobile phone version | Continue to access the computer ver.
Jello with X5S
689 12 2017-7-20
Uploading and Loding Picture ...(0/1)
o(^-^)o
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

So i received a replacement of the X5S today ( my first one suffered from left side that was out of focus ).
Im still in checking the one that I received and encountered some other issue.
There is a lot of jello on every footage.

Example:


I didnt had any of the above with my previous X5S and nothing changed as Inspire was in the box whole time, waiting for new gimbal...
Does anyone have any suggestions ?
Cheers

2017-7-20
Use props
JoePGM
lvl.4
Flight distance : 391293 ft
United Kingdom
Offline

try test with shooting some footage while I2 landed and static, with the same ISO/shutter speed/F-stop combo and see.

some people also mentioned the full AUTO mode of X5S will give out those jello. worth to test it as well.

My X5S also have some jello at certain footage, i still need more time to test it again on mid air
https://forum.dji.com/thread-103849-1-1.html
2017-7-21
Use props
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

Thank you for a reply Joe
No jello while static...
I never use Auto, usually one of the priorities or manual.
Weirdly it showed up after gimbal was changed, I never had a jello with the one that came with Inspire originally.

Im not quite sure is it relevant, but the plastic cap for the X5S I received is loose. When attached and twisted on there's no friction that could hold the cap on.
Maybe its just a plastic cap that is moulded badly. Don't know.

It also shows some issues with focus on the left side as my previous one.
Im wondering if I received a refurbished unit.
Will have to do some more tests today.
2017-7-21
Use props
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

So I made some further checks and yeah there is a bit of wobble while Inspire is on the ground, its not as bad as airborne but its look like its caused by gimbal motors ?
Im not sure...
I was in conctact with DJI service at the moment and sent some sample footage as requested.

The old gimbal was silky smooth on the same settings, exposure and conditions.
Will keep you up to date
2017-7-23
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Crio Posted at 2017-7-23 15:45
So I made some further checks and yeah there is a bit of wobble while Inspire is on the ground, its not as bad as airborne but its look like its caused by gimbal motors ?
Im not sure...
I was in conctact with DJI service at the moment and sent some sample footage as requested.

Crio, sorry for the trouble that has been caused and sorry for the late response.
From the video, there is jello effect issue.
When the gimbal forward direction is against the wind direction, this is likely to cause jello and ripple effects.
Could you please leave me the previous case number? And several original videos?
2017-7-26
Use props
JoePGM
lvl.4
Flight distance : 391293 ft
United Kingdom
Offline

DJI Mindy Posted at 2017-7-26 02:58
Crio, sorry for the trouble that has been caused and sorry for the late response.
From the video, there is jello effect issue.
When the gimbal forward direction is against the wind direction, this is likely to cause jello and ripple effects.

Hi Mindy, I have the same problem with my X5S
I have the post sitting for a while , could you have a look please?

https://forum.dji.com/thread-103849-1-1.html
2017-7-26
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

JoePGM Posted at 2017-7-26 03:06
Hi Mindy, I have the same problem with my X5S
I have the post sitting for a while , could you have a look please?

I see, sorry that the post was missed. Have responded, you can update on your thread, I will follow up, thank you.
2017-7-26
Use props
JoePGM
lvl.4
Flight distance : 391293 ft
United Kingdom
Offline

Thank you Mindy!
2017-7-26
Use props
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

Yeah, same thing here...
It appeared after receiving replacement X5S

No such issues when I had previous one even on 1/3000 shutter speed ( Im in contact with service for few days now ).
2017-7-26
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Crio Posted at 2017-7-26 15:16
Yeah, same thing here...
It appeared after receiving replacement X5S

Waiting for your prenious case number, Crio.
You can also keep me updated with the resolution our support provided.
2017-7-27
Use props
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

DJI Mindy Posted at 2017-7-27 04:46
Waiting for your precious case number, Crio.
You can also keep me updated with the resolution our support provided.

DJI Mindy
I will supply you with the case number after work as I was advised by them to open a case this morning.

Except all equipment issues and frustration caused by this ( This mean with my original gimbal that had focus issues, and now the replacement have jello issues ) the EU service was really helpful ( and quick too ).
Im not the only one that is in contact with them for sure so 1 day ( sometimes quicker ) turnaround for a reply is great, so thumbs up

Im hoping it will be the final case regarding gimbal/camera problems
2017-7-27
Use props
Crio
Captain
Flight distance : 67713 ft
  • >>>
United Kingdom
Offline

DJI Mindy Posted at 2017-7-27 04:46
Waiting for your precious case number, Crio.
You can also keep me updated with the resolution our support provided.

Its here Mindy, Thank you
CAS-900141-V5H3K7
2017-8-16
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Crio Posted at 2017-8-16 12:59
Its here Mindy, Thank you
CAS-900141-V5H3K7

Thank you, please send in the gimbal at your most convenience, local repair team will take good care of it.
2017-8-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules