fans77c1a523
lvl.1
Russia
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The thing is:
I've ordered my mavic pro combo pack, registered it to my account everything was ok.
The next day I discovered a crack on my gimbal, seems to be because of overtightened bolts while it was manufactured (the photo below)
So I contacted online chat, and the support told me it is a manufacture defect and that I should send it to Germany office.
Case No.
CAS-629287-N8C5R3
I've created the case May/09/2017, it was "Аccepted", then I decided to not to send mavic just to make sure that there are no other defects(camera blur or anything else), and test it.
During this time there was a little crash, landed on a bushes, but nothing serios it was soft landing, nothing was broken only changed one propeller due to crack in it because of contact with thick brunch.
So, It happened in 20th dates of may, and I sent the mavic body on May/25/2017, by tracking number: EP039562055RU , and it was delivered to DJI office on June/02/2017, but the status to "Recieved" changed only on June/12/2017.
Then, several times I contacted online chat, wrote e-mailes, even phoned from Russia to Germany, but more for a month there were no news about the repair progress, untill I contacted online chat again and - wonderful, the next day JULY/13/2017the status finally changed to "Damage Assesment", and the guys from support sent me a "wonderful" quatation! For 250 euros!
"What the hell?" - I thought, just telling me the thing that it is because of the crush, is it serious? And it seems oakay for you that there were several flights after the "crash", if it can be called even a crash, and everything was ok with arms, gimbal, filming etc.
Just to confirm that I'm telling the truth about the dates and the progress of repair service:
So is this ok? That the repair that must be diagnosed and done in maximum two weeks, lasts almost two months, and all this time I have no drone! No! And you know that your products are not very cheap - so I have no money, no drone, no filmmaking. Is it the policy of your company? And due to the case - the defect was only one, and it is not assosiated with the crash, the crack on a gimbal was described and photographed before the crash, and is the same condition now as on photo that I've made, when i opened a case, cause it was before the crash, and it can be seen in a photo.
So the service is a disapointment for me.
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