Anyone have had their motor arms replaced?
551 5 2017-7-21
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fans43577eec
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I accidentally flew my drone into a tree, somehow broke the left rear arm. Everything else was working, gimbal, camera, other arms etc..

Just received the following quote from DJI support, they're charging me two hours for this repair. I read this thread and this DJI only quoted 1 hour for a whole lot more repair than mine: thread

I 'm disputing the invoice with them, so anyone else have similar repairs that can share with me?

I would really appreciate it!

Thanks!


ItemQuantityUnit Price(USD)Total Price(USD)
Gimbal Mounting Bracket11.001.00
Rear Left Motor Arm119.0019.00
Middle Frame Module14.004.00
Yaw-axis Cable Cover11.001.00
Camera Flexible Flat Cable13.003.00
Repair Service Fee265.00/H130.00
Freight:0.00
Total Amount:158.00
DJI Care deduction:0.00
Total Payment:158.00

2017-7-21
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DJI Diana
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If you could provide me your case number, I'll look into it for you.
2017-7-21
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fans43577eec
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DJI Diana Posted at 2017-7-21 18:51
If you could provide me your case number, I'll look into it for you.

Case number is CAS-786959-P0F3J8
2017-7-23
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DJI Diana
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fans43577eec Posted at 2017-7-23 13:22
Case number is CAS-786959-P0F3J8

Thanks, I've informed the local repair center to review it, will keep you updated. Hope it can be sorted out shortly, appreciate your patience.
2017-7-23
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Sime
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Flight distance : 3055210 ft
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Wow, I wouldn't be complaining, that's not an expensive repair bill imo.
2017-7-24
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fans43577eec
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sooooo... if the product is out of warranty, they automatically charge you 2 hours of labor. What if it is still in warranty, but it's not a warranty repair?

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2017-7-25
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