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Loud Beeping With No Control
440 6 2017-7-23
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DanielTheRider
Captain
United States
Offline

Hey all,
Today I was out flying and suddenly out of no where the control had a very loud beep and I couldn't control the directional movement of the drone. I was able to control the drone up and down however. I moved from where I was standing in an effort to help it reconnect (I doubt that helped). Has this ever happened to anyone before? I tried searching and had no luck.

- Daniel
2017-7-23
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
Offline

There was probably some sort of warning that came up. If you did not see it then have a look at the warnings in the app or upload your flight to Phantomhelp:
http://www.phantomhelp.com/LogViewer/Upload/
2017-7-23
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Sorry for the trouble that you'd been experiencing. Just to verify, what stick mode is the drone and did you get any messages on the app?
Please try to upgrade the firmware of the drone and calibrate the remote controller.
Please keep us updated if the problem persists, thank you.
2017-7-23
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Irate Retro
Second Officer
United States
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Was the aircraft close to an obstacle?  If so, this behavior was as-designed.  Which really bugs me, but that's a different issue.
2017-7-23
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

It sounds like the warning of the obstacle avoidence system, like post 1# mentioned, provide us your flight records, then we can look into it. Sync your flight records on the APP, then provide me your DJI Account email, I'll check it for you.
2017-7-24
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DanielTheRider
Captain
United States
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Hey guys,
Thanks for the replies however the craft itself was higher than all other obstacles in the area. Plus, I've been flying around the area for a long time already and not once has this happened.
2017-7-24
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

DanielTheRider Posted at 2017-7-24 06:27
Hey guys,
Thanks for the replies however the craft itself was higher than all other obstacles in the area. Plus, I've been flying around the area for a long time already and not once has this happened.

Thanks for the feedback. But did you get any error messages on the app? Or could you please sync your flight record and provide your app account to us for a better confirmation?
2017-7-24
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