Aces_High
lvl.1
United States
Offline
|
Very well worded. I am relatively new to the DJI commuity, having purchased a P4P about 3 months ago. I was very pleased until I updated the firmware on the remote and bird about a month ago. Immediately after the firmware update (the current version that many people have concerns with), I began to experience a very distinct whine and vibration coming from the gimbal. It would come and go but it was something that I experienced multiple times during every flight. If I pressed on the rear of the camera and gently pushed the camera/gimbal forward, sometimes I could temporarily silence the whine, but it would return within a minute.
Reading this forum, I was able to find others having the same issue. One of the forum moderators (whom is also a DJI employee) had commented to another user that DJI has a beta firmware update that should correct the issue. I contacted the moderator directly and was able to get the beta firmware update pushed to my account. I have loaded the update, and while I have only flown twice, I have not experienced any issues and I have not experienced the whine and vibration a single time.
So, to answer your question Mabou2, yes it does appear that DJI is hearing and addressing some of the issues that are being reported. I know from reading the forum that there are many other problems, but in my case DJI has heard us and engaged their engineers to correct a problem with the most recent public firmware release.
While I only fly for recreational purposes, I understand the frustration that many of you have because your livelihood is based on having tools that work reliably. I agree that everyone would benefit if DJI would at least acknowledge the problems that their customers are reporting and following that up with some type of communication letting us know when those problems are confirmed and their intent to address them along with an anticipated timeline.
Additionally, I am sure there are many DJI customers (professional and recreational) who would be willing and eager to help test beta firmware/updates and then report issues they experience back to DJI. Maybe this is already being done, but if not, it is certainly something to consider moving forward. I work in IT, and having a diverse bed of testers is highly beneficial to successfully rolling out new updates and changes. The users of this forum are a great 'community', and hopefully DJI will engage these resources to help not only with their success, but also the success of all of us involved. |
|