My battery has two middle lights on and wont turn off or work.
2905 9 2017-7-27
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fans42591436
New
Flight distance : 6969 ft
Australia
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Help my mavic pro battery wont work. I was uploading the update and it vricked on me. Knoe it wont charge or work in the drone.
2017-7-27
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Celsus
Second Officer
Flight distance : 196594 ft
United Kingdom
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Try doing a firmware refresh using DJI assistant. That may do the trick
2017-7-27
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MARSAN
Second Officer
Flight distance : 966978 ft
Belgium
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You might want to read this thread:
https://forum.dji.com/thread-78006-1-1.html
2017-7-27
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dronist
First Officer
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Netherlands
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Just initiate an exchange. Batteries has six month warraty with less than 200 flights.
2017-7-27
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DJI Thor
Administrator
Flight distance : 13602 ft
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This is because the battery needs upgrading. Please try to upgrade it via DJI Assistant 2 on the computer if the battery has a total capacity above 50%, but if it is lower than this, leave it until the power is discharged, then try to charge it to full and upgrade it again via DJI Assistant 2. Here's the upgrading tutorial:
2017-7-27
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K4Unl
lvl.4
Flight distance : 122175 ft
Netherlands
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DJI Thor Posted at 2017-7-27 22:21
This is because the battery needs upgrading. Please try to upgrade it via DJI Assistant 2 on the computer if the battery has a total capacity above 50%, but if it is lower than this, leave it until the power is discharged, then try to charge it to full and upgrade it again via DJI Assistant 2. Here's the upgrading tutorial: https://www.youtube.com/watch?v=HZE-fP28htI&index=9&list=PL8-vxWY64sBNLusG0MvxD4Dm-tX4cnvzX

The "Discharge and then charge it to full": Yeah, not gonna work.
I tried that, but my battery wouldn't take a charge, had it on the charger for a full day!

Unfortunately i had to send it in..
2017-7-27
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DJI Thor
Administrator
Flight distance : 13602 ft
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K4Unl Posted at 2017-7-27 22:57
The "Discharge and then charge it to full": Yeah, not gonna work.
I tried that, but my battery wouldn't take a charge, had it on the charger for a full day!

All right, please send it back and we will take care of this.
2017-7-28
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fans42591436
New
Flight distance : 6969 ft
Australia
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DJI Thor Posted at 2017-7-28 05:31
All right, please send it back and we will take care of this.

Where do I send it? I live in Sydney Australia.
2017-7-28
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans42591436 Posted at 2017-7-28 05:37
Where do I send it? I live in Sydney Australia.

Send an email about this issue to support@dji.com,  the Support will create a case for you and tell you how to send the drone in.
2017-7-29
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Just Me0
New

United States
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K4Unl Posted at 2017-7-27 22:57
The "Discharge and then charge it to full": Yeah, not gonna work.
I tried that, but my battery wouldn't take a charge, had it on the charger for a full day!


Hello, i  have same issue  any update?
2019-8-8
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