fans83acce28
lvl.1
Flight distance : 110115 ft
Italy
Offline
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Hello people,
I sent my Mavic to RMA last week with specifically cause Gimbal Motor Overload...
after 3 days I received an invoice like this
Proforma Invoice
| | Case No: | CAS-826996-G5X6P3 | DJI Care Balance: | | Quotation Date: | 2017/8/2 | VAT-NO: | | Tax included: | Yes | Ship To: |
| Invoice To: |
| Remark: | No warranty crash damage front right motor arm, back left motor arm damaged midframe damaged gimbal mounting plate, flex, camera damaged |
Item | Quantity | Unit Price(EUR) | Total Nett(EUR) | Front Right Motor Arm | 1 | 20.66 | 20.66 | Gimbal and Camera Module | 1 | 95.87 | 95.87 | Gimbal Mounting Bracket | 1 | 0.83 | 0.83 | Rear Left Motor Arm | 1 | 18.18 | 18.18 | Camera Flexible Flat Cable | 1 | 2.48 | 2.48 | Middle Frame Module | 1 | 4.13 | 4.13 | Repair Service Fee | 1 | 50.00 | 50.00 |
Freight: | | | 0.00 | Discount: | | | -0 | DJI Care deduction: | | | 0.00 | Sub Total Payment: | | | 192.15 | VAT(at 21%): | | | 40.35 | Grand Total Payment: | | | 232.50 |
...now I paied because I need it fast, but after reading a lot of googling I
suspect a usual practice to substitute a in warranty Gimbal Motor Overload
with a no warranty crash damage with inconsistent proof...they send
pictures of the "damages" but there are no evidence of them...maybe
some glitches or scratches due to 8 months of use but no real crash
evidences
I had 2 crashes but it was more than 2 months ago inside and from max 2 mt
height and without consequences just changed 2 propellers and ok
The Gimbal Motor Overload taked place suddenly 2 weeks ago after a battery change
and no crash as the Dji engeneer stated
Wonder if these things are usual in Dji to avoid warranty interventions
or else
I ask.
Giuseppe Russo
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