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121 5 2017-8-2 04:31:26
fans83acce28
Beginner
Flight distance : 33563
Italy
Offline

Hello people,
I sent my Mavic to RMA last week with specifically cause Gimbal Motor Overload...
after 3 days I received an invoice like this

Proforma Invoice


Case No:CAS-826996-G5X6P3
DJI Care Balance:
Quotation Date: 2017/8/2
VAT-NO:
Tax included: Yes
Ship To:

Invoice To:

Remark:
No warranty crash damage front right motor arm, back left motor arm damaged midframe damaged gimbal mounting plate, flex, camera damaged


ItemQuantityUnit Price(EUR)Total Nett(EUR)
Front Right Motor Arm120.6620.66
Gimbal and Camera Module195.8795.87
Gimbal Mounting Bracket10.830.83
Rear Left Motor Arm118.1818.18
Camera Flexible Flat Cable12.482.48
Middle Frame Module14.134.13
Repair Service Fee150.0050.00
Freight:0.00
Discount:-0
DJI Care deduction:0.00
Sub Total Payment:192.15
VAT(at 21%):40.35
Grand Total Payment:232.50



...now I paied because I need it fast, but after reading a lot of googling I
suspect a usual practice to substitute a in warranty Gimbal Motor Overload
with a no warranty crash damage with inconsistent proof...they send
pictures of the "damages" but there are no evidence of them...maybe
some glitches or scratches due to 8 months of use but no real crash
evidences
I had 2 crashes but it was more than 2 months ago inside and from max 2 mt
height and without consequences just changed 2 propellers and ok

The Gimbal Motor Overload taked place suddenly 2 weeks ago after a battery change
and no crash as the Dji engeneer stated

Wonder if these things are usual in Dji to avoid warranty interventions
or else
I ask.

Giuseppe Russo
2017-8-2 04:31:26
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fans83acce28
Beginner
Flight distance : 33563
Italy
Offline

tryed to edith but here no more than 2 min....

here the text of invoice

Proforma Invoice

Remark:        No warranty crash damage front right motor arm, back left motor arm damaged midframe damaged gimbal mounting plate, flex, camera damaged

Item        Quantity        Unit Price(EUR)        Total Nett(EUR)
Front Right Motor Arm        1        20.66        20.66
Gimbal and Camera Module        1        95.87        95.87
Gimbal Mounting Bracket        1        0.83        0.83
Rear Left Motor Arm        1        18.18        18.18
Camera Flexible Flat Cable        1        2.48        2.48
Middle Frame Module        1        4.13        4.13
Repair Service Fee        1        50.00        50.00
Freight:                        0.00
Discount:                        -0
DJI Care deduction:                        0.00
Sub Total Payment:                        192.15
VAT(at 21%):                        40.35
Grand Total Payment:                        232.50
2017-8-2 04:35:51
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fans83acce28
Beginner
Flight distance : 33563
Italy
Offline

my case  CAS-826996-G5X6P3
2017-8-2 04:38:25
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DJI Mindy
Administrator
China
Offline

From the pictures, there is obvious external damage. You have admitted the drone had crashed before, the drone may fly normally after that, but it may exist some potential problems.We apologize if there is any inconvenience that has been caused.
leg...png
leg..png
leg.png
gimbal damage.png
2017-8-2 20:07:18
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fans83acce28
Beginner
Flight distance : 33563
Italy
Offline

DJI Mindy Posted at 2017-8-2 20:07
From the pictures, there is obvious external damage. You have admitted the drone had crashed before, the drone may fly normally after that, but it may exist some potential problems.We apologize if there is any inconvenience that has been caused.

how can tou say that these are crash evidence and how can you say that Gimbal Motor Overload was caused by so called crash ? (I had them more than 2 months ago)
2017-8-4 04:10:42
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DJI Mindy
Administrator
Japan
Offline

fans83acce28 Posted at 2017-8-4 04:10
how can tou say that these are crash evidence and how can you say that Gimbal Motor Overload was caused by so called crash ? (I had them more than 2 months ago)

I've checked the status, the drone has been shipped out and you will receive it soon, please keep us updated if you have further questions.
2017-8-7 00:46:31
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