fansacba8b6a
lvl.1
Australia
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DJI Mindy Posted at 2017-8-3 19:13
Sir, I feel your pain, truly apologize that you’re experiencing difficulties.
Unfortunately, due to various product versions, DJI does not provide global warranty, customer can obtain warranty service only in the region where he/she purchased the product (in designated DJI repair center).
I have escalated your issue to appropriate team to follow up, the drone may still need to be sent to Netherlands.
Hi DJI Mindy,
Thanks for your reply.
I have some doubts regarding the explanation (various product versions) and I believe it is more a commercial matter and a company policy.
Otherwise they wouldn't be able to repair the drone, at all, outside of the "designated area" and this seems not to be the case.
I have received an email yesterday from DJI saying that I can definitely send the drone to a repair centre in Australia but I would have to bear the repair costs.....
Wouldn't it be great if repairing/changing a DJI drone could be as easy as stepping in an Apple store with an iphone?
I know, DJI is not Apple but they could at least be more flexible than they are showing right now on this particular subject.
Can I swap my European Phantom 4 with an Australian one to fix my "mistake" for good????
Thanks again fro your time.
Cheers |
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