Hello Guys
Hello DJI I wanted to share my very unfortunate experience that i had on 24-06-17 in Belgium - Ostend. First of all i am Journalist and I purchased an Inspire 1 in first of June of 2017 from Mediamarkt in Brussels for Documentary films because i work for a TV Station Kurdistan24 (http://www.kurdistan24.net/en/default). Flew it Many times with no problems. A truly incredible machine. I decided to take it up for a for a short flight in Ostend of Belgium,
everything was perfect working, i calibrated everything was good! full battery, new firmware etc. I climbed to about 85ft and was no more than 300 yards away from me, when it stopped responding to the control. The aircraft disconnected for unknown reason, video lost from aircraft and showed me to return it home, i accept it to return home, but never came back in Home point. i looked everywhere, didnt find it. Eventually, it was completely out of sight. I was waiting for about twenty minutes to see if it would return on its own as it is supposed to, but nothing. I searched everywhere, nothing found. I honestly still can not believe what happened and lost my Drone (DJI Inspire 1) that i paid a lots of money for it. Before, taking off I calibrated the compass, my IMU was within normal parameters, I had acquired GPS, everything fully charged. I'm not sure how this could have happened but it is truly devastating, not to mention expensive. The Aircraft was 230m away from me from me, and it lost thi signal with the controler for UNKNOWN REASON. This happened because of Malfunction issue... because in NOT NORMAL and aircraft 230m away lose the signal and i was in the beach, in open area, not in the City Center. When claim this to DJI Support, they told me that they dont GIVE ANY WARRANTY and this NOT happened because of Malfunction issue.. hahahhah ARE YOU SERIOUS? I lost 1600 euros because the Aircraft after 230m away lost the signal connection... And DJI sais is NOT their issue hahhahahh I feel sad because i didnt made any human mistake during my flight and a HUGE COmpany like DJI doesnt give me a drone that had malfunctions issues... Now i have a controller and a charger at my Home, and dont know what to do with them... If DJI is a POOR company, i will give my controller, the charger and the Bag to them back for FREE... I dont need money... But its SHAME for DJI, that doenst give me only a drone (without controller and charger) ITS A SHAME for DJI Company... I will repeat it: IF DJI COMPANY NEEDS MY CONTROLLER AND CHARGER, I WILL GIVE IT OT HEM BACK FOR FREE...
Im sorry for my bad english Guys...
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