Here is my experience:
CAS-755613-M3Q1G2 My drone was delivered in March Initially I thought it was my fault and I needed to learn how to use the drone, the RC was completely disconnecting from the AC (Not control) When I reported it to online support they told me it was not a fault this happened around April I was then told its a firmware issue early May (see forum discussions) When trying to upgrade the firmware there was then a separate firmware issue which many people discussed on this forum in relation firmware upgrade blocker, so this acted as a blocker to the rc disconnection issue (May, see forum discussions) Once the firmware issue was resolved the RC issue persisted and I contacted Jessops early June, they didn't collect the drone until 28th June My Drone was said to have been repaired under manufacturer's warranty at the end of July My drone refresh account was transferred over on the 4th August when I first was able to use it It still continues as my refresh account has a claim on it even though it was replaced under manufacturers warranty and i didn't pay anything for the repair If you follow one of the other forums DJI are claiming that it did not take 3+ months because they only got the drone late June (they are struggling to see that the drone was faulty and unusable since delivery.
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