Lalli
lvl.1
Flight distance : 9623 ft
Italy
Offline
|
DJI Mindy Posted at 2017-8-7 19:28
Lalli, I'm terribly sorry for the delay in data analysis process. This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused,
Your case has been escalated again to local team to follow up including your complaint, they will help to get this addressed for you as soon as possible, really sorry for the unpleasant experience.
Thank you dji Mindy.
An hour ago, American support wrote me an email (I've already talked to the European one and also to the Dutch one).
I thought, "something moves"!
But instead of giving me an answer, ask me again about the data I sent you on July 19, 2017, both by email and by uploading the video on your cloud. So it means that so far nothing has been analyzed.
It can not be so tedious to communicate with you, but this proves that actually nobody had looked at us yet.
I told him that I have already sent the data on July 19, 3 weeks ago; If the data is to be sent again, I will do it, but you have really poor service.
I look forward and let you know the developments |
|