RU-X
Flight distance : 2595 ft
United States
Offline
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Some had asked to be updated on my situation from:
https://forum.dji.com/forum.php? ... =1&extra=#pid906122
Alright this is getting down right comical at this point. I'm still frustrated as all hell; but now the rage is mixed with a bit of disbelief. Dark comedy I suppose.
So about 5 months ago, I went to my bank and opened a dispute claiming DJI is not fulfilling their warranty claims and thus fraud on what was sold.
2 months later DJI comes back saying that they are not at fault and will not issue a refund since the return window has passed. I then refute this with emails, case numbers, and shipping numbers of all of the failed attempts of repair to show how this is fraud of not delivering what i paid for.
Another 2 months pass and DJI still refuses to refund and my bank says you're SOL get your product back.
OKAY fine.
Cliff note of the current conversation (I keep getting different people to talk to, BTW):
Me: You win, dispute closed without my refund so send me back the Mavic repaired or replaced to THIS address.
DJI: Okay
Me: Great, send it to this address
DJI: Okay we'll send it soon
Me: Great I look forward to a tracking number
DJI: Okay, where do you what this shipped?
Me: .....to this address--i told you this many time--this is adding to the frustrations!
DJI: Great, our logistics team will send it out
Me: Cool, thanks!
UPS Tracking: You have a shipment being send here
Me: What the heck DJI, it's being sent to the wrong address
DJI: (in somewhat broken english) Oh sorry, thanks for not flipping out during these frustrating times. Here's what we'll do, the shipment is already out, we can't do anything. Once the package gets to the address and no one receives it-it will be returned to sender and that's when we'll change the address. Apologies if there was mess on the information on the case.
Me: *frustrated* What do you mean IF there was a mess? There clearly is a mess. ::hand on face::
Why is this so difficult? |
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