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DJI Go Omso Mobile Not Recording Sound
164 10 2017-8-9 13:55:30
fans47334210
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United States
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Hey Osmo Mobile Users,
Anyone having issues wit the DJI Go App not recording sound? I had to uninstall and reinstall the app and now it does not record sound. The native iPhone camera app and Filmic Pro app record sound fine, so I am assuming it is the app.
2017-8-9 13:55:30
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DJI Mindy
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Japan
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The audio of Osmo Mobile is recorded by the microphone of your iPhone, please check if you have turned on miscrophone to DJI Go in Settings.
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2017-8-9 21:06:24
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fans47334210
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DJI Mindy Posted at 2017-8-9 21:06
The audio of Osmo Mobile is recorded by the microphone of your iPhone, please check if you have turned on miscrophone to DJI Go in Settings.

Yes, it is on.
I discovered last night that when switch the front facing camera in selfie mode, it records just fine. There is an issue with the rear facing microphone.
Please fix it DJI as I do not want to return it.
2017-8-10 03:31:11
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fans47334210
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DJI Mindy Posted at 2017-8-9 21:06
The audio of Osmo Mobile is recorded by the microphone of your iPhone, please check if you have turned on miscrophone to DJI Go in Settings.

Just to add...I have an iPhone 5 that had the app updated to 3.1.14 that works fine. My iPhone 6 and 7+ had the app installed fresh (not update) and those are the phones that the sound does not work.
2017-8-10 04:12:26
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ifonline
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United States
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There is a problem with the latest version of DJI Go for iPhone. I too have version 3.1.14 (2798) on my iPhone 7 Plus running iOS 10.3.3. Here is what I am seeing:

1. Video recorded with the DJI Go app does not record sound. My app settings and iOS settings are all correct, so it is not a problem with my phone or my phone's settings.
2. The microphone level indicator on the DJI Go app bounces between low and high volume in a regular pattern. I can confirm that any noise I intentionally make is not recorded, and the pulsing microphone level indicator is not reacting to any noises in the room, either made by me intentionally or ambient.
3. When I press the home button to return to the home screen on my phone, the iOS volume indicator pops up and usually shows a volume level lower than max. Note that I keep the volume level on my iPhone set to max, so the popup is reflecting a volume level that is not correct. Additionally, when I try and change the volume using the buttons on the side of the iPhone, the volume level is stuck. The only way to get the volume level to respond to button presses is to force-quit the DJI Go app.
4. Sometimes the DJI Go app decides to start recording video on its own, and will even bounce between record and stop over and over again, all on its own.

Long story short, there is very clearly a problem with the latest version of the app on iOS. These issues were not present in the previous version.
2017-8-10 05:30:32
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ifonline
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I started a new thread about issues with the app, here: http://forum.dji.com/forum.php?m ... D389%26typeid%3D389
2017-8-10 05:37:40
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DJI Mindy
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Japan
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fans47334210 Posted at 2017-8-10 04:12
Just to add...I have an iPhone 5 that had the app updated to 3.1.14 that works fine. My iPhone 6 and 7+ had the app installed fresh (not update) and those are the phones that the sound does not work.

What is your iOS system version and firmware version?
2017-8-10 22:19:23
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fans47334210
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DJI Mindy Posted at 2017-8-10 22:19
What is your iOS system version and firmware version?

iOS 10.3.3
Firmware 1.6.0.80
App 3.1.14 (2798)
2017-8-11 05:47:04
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T. Gary
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United States
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UPDATE: I can get the sound to work at 1080 30 FPS. But when I switch to 1080 60 FPS, no sound is recorded.
2017-8-11 13:47:54
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Rijk82
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Netherlands
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Same problem here!
2017-8-11 22:22:14
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DJI Mindy
Administrator
China
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This issue only occurs in 1080P,60FPS resolution, we have been aware of this issue and our engineers are trying their best to test and optimize. We will get it fixed soon, thanks for your patience and sorry for the trouble caused.
4 days ago
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