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DJI Care Refresh- 5 Stars
78 1 2017-8-9 17:15:50
fans35860b1f
Beginner
United States
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I just got my Mavic Pro back today after having it repaired under the Care Refresh warranty.  I crashed it, due to my error, and it was replaced without any issues at all. The whole process was amazing. I was instantly emailed a return label after submitting an online request. Then I was sent an email as an update during every step of the process. I received one saying it was received, then after it was inspected, and after the repair was estimated (would have been $377 if not under warranty), then repaired, and shipped.  The whole process from shipping off to receiving back took about 10 days.  I was pleasantly surprised. Oh, and I was able to ship it to right here in California, so it only took 1 day, each direction. Wow, DJI, you rocked it.  Best warranty service Ive ever had through any company.  You just insured that my next drone purchase will also be DJI. A million thank you's!
2017-8-9 17:15:50
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DJI Mindy
Administrator
China
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Appreciate your positive feedback, we are pleased to hear everything turns out to be great, we will keep improving our products and customer service.
Enjoy it and hope you have a good time on flying.
2017-8-9 18:47:15
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