Charles Adams
First Officer
Flight distance : 3821312 ft
United States
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To my knowledge, DJI has been outstanding in responding to this situation when the drone has been retrieved (well, some have complained about the speed, but nobody has been refused a repair or a fix or a new drone). I am certain you will have no cause to file any lawsuits.
The issue for some have been when the drone has lost power and they have been unable to retrieve the drone. This is a scenario I fear, as I fly a lot over deep water. Should my drone face this event, I will not be able to retrieve it.
I think DJI has constructed their care package in a manner that is very consumer friendly as long as the drone is retrievable, and is very company friendly if the drone cannot be retrieved. And honestly, others will disagree, I don't find that unreasonable. Disheartening, but I get it.
I would like to hear some statement from DJI on the matter beyond the scripted statement. From the dropped drones that have been returned and analyzed, have they identified a defect? Are all drones at risk? Are only a few drones at risk? Is there a flight behavior that can mitigate the risk? Can I fly with confidence over water or should I take into account a possibility that I could be impacted by the same behavior? Or even the opposite possibility: Has DJI found absolutely no issues with any of the dropped returned drones (that would be strange, but who knows)?
Even a vague statement that doesn't confirm or deny anything, like advising us to not fly in locations where the drone cannot be retrieved until the next update.
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