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DJI lack of customer service
638 8 2017-8-11
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fans0a7c786d
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2017-8-11
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DJI Mindy
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Sorry for the unfortunate experience with our customer service, would you please provide us the case number? We would look into and try our best to get it addressed, thank you.
2017-8-11
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ShadyDealer
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Nothing new I'm afraid. Its a major complaint users make. Shame DJI customer service can't keep pace with the evolution of there equipment. Hope you get it sorted...wouldn't hold your breath either though
2017-8-11
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DJI Mindy
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fans0a7c786d Posted at 2017-8-11 05:39
My case number CAS-864704-P9W2T6

For anyone thats interested i will copy the end result, not going to hold my breath

Thanks for your update, I have escalated your concern to appropriate team to look into, we will keep you updated on business days, sorry for the inconvenience caused and your patience would be appreciated.
2017-8-11
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2017-8-12
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DJI Diana
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fans0a7c786d Posted at 2017-8-12 15:10
Thanks very much, i'm still shocked how bad the service is though ...

Sorry for this, we will learn from the experience and keep improving to provide you all better service. For your case, Mindy has forwarded it to our appropriate team, will keep you updated soon, appreciate your patience.
2017-8-13
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2017-9-5
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DJI Mindy
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fans0a7c786d Posted at 2017-9-5 02:26
An update to this case. DJI stepped up to the plate and  replaced the parts free of charge. Thank you DJI

It's good to know the case got sorted out finally, hope everything goes well.
2017-9-5
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