Hello DJI Team,
I would like to give you my feedback about your customer service. Because my experience was very bad !!
I bought my Mavic pro on 22/12/2016. From the beginning I had a problem with my gimbal. I asked you on the forum on 20/01/2017 to know what could be done. http://forum.dji.com/thread-81430-1-1.html
So after my contact with you I sent back the aircraft for repairing ! On 21/01/2017 I Sent my drone through “La Fnac”, the dealer. After 38 days (01/03/2017) the drone was back and the customer service said : “Control operation / no fault found If the problem recurs it will be necessary to send the complete pack” I returned back this drone again on 15/04/2017. Then after 64 days (19/06/2017) The customer service finally changed my camera gimbal, with the following note : “Repair of the appliance. Camera replaced. Complete tests. Control of operation.” So I have immediately tested my Mavic on ground to check the gimbal, that worked correctly at this time. But, when I wanted to flight sometime later the same day, I encountered a new problem, not being able to initialize the flight or doing anything else, and having the following error message : “GPS Disconnect please reset and check the connection” So on 27/06/2017 I Sent again this aircraft for repairing… After 31 Days (28/07/2017) the drone was back and the customer service wrote this : “This drone was opened by the customer, he forgot to reconnect the GPS, we redo the calibration, test, everything is ok. Exceptionally rehabilitated free of charge”
I was very angry when I read that !! I work in a customer service and I know all the rule of warranty so I have never opened this drone nor tried to repair it myself ! I saw some head screws secured with glue from factory before to send the drone on 27/06/2017, and I took some pictures to prove it ! In conclusion, I bought this drone on 22/12/2016 and it remained stuck for 133 long days in repairing, not allowing me to use it as expected when I purchased it, and moreover with your customer service trying to make me responsible for the malfunction!
Good job DJI Customer Service !
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