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BLANK MAP SCREEN ON IPAD 4 MINI
1722 21 2017-8-11
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fansfb11ee43
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I have a Phantom 4 and using the DJI GO 4 app on my Ipad 4 mini.

I keep loosing the map, all I get is a blank map. this seems to have happenned after the IOS 10.3.3 update and the DJI GO 4 app 4.1.5 update which all have been recent and around the same time.
The only way I can get the map back is to uninstall and reinstall the GO 4 app, it works for awhile and then suddenly the map goes blank again.  I am getting pretty good at doing a uninstall and reinstall of the app.

Anyone got any answers?


2017-8-11
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Lucas775
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Is the iOS up to date?  Does it do it with or without wifi?   
2017-8-11
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fansfb11ee43
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Lucas775 Posted at 2017-8-11 21:41
Is the iOS up to date?  Does it do it with or without wifi?

The IOS 10.3.3 is the newest update which was installed early in the week. My Iphone 5 did the same IOS 10.3.3 update a couple of days ago.
My Ipad 4 mini is non cellular so I am using wifi.
I believe it is most likely the recent DJI GO4 app update 4.1.5 that is causing the problem
2017-8-11
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DJI Susan
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How about the built-in map of the IOS devices? Could you search your current location and switch to satellite map? Please confirm.
2017-8-12
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fansfb11ee43
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DJI Susan Posted at 2017-8-12 00:18
How about the built-in map of the IOS devices? Could you search your current location and switch to satellite map? Please confirm.

Yes  the IOS satellite map showing my location works fine in my Ipad 4  mini.
2017-8-12
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G Davidson
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I see this from time to time as well. I find that force closing the app (double click the home button whilst on the main iOS icon screen and then swiping the Go app off) usually fixes it. Sometimes it takes more than one attempt or there is a delay before the map shows. Not sure if that would work for you too.
2017-8-12
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fansfb11ee43
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G Davidson Posted at 2017-8-12 00:35
I see this from time to time as well. I find that force closing the app (double click the home button whilst on the main iOS icon screen and then swiping the Go app off) usually fixes it. Sometimes it takes more than one attempt or there is a delay before the map shows. Not sure if that would work for you too.

Tried it doesn't seem to work for me unfortunately,   Have found now when I reinstall the app to get the maps working it's all working fine untill I shut everything down and a bit later I turn everything on again  I find that the map section is blank again, it doesn't hold the Cached map in the background  which in the app in General Settings is switched on.
2017-8-12
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G Davidson
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fansfb11ee43 Posted at 2017-8-12 04:16
Tried it doesn't seem to work for me unfortunately,   Have found now when I reinstall the app to get the maps working it's all working fine untill I shut everything down and a bit later I turn everything on again  I find that the map section is blank again, it doesn't hold the Cached map in the background  which in the app in General Settings is switched on.

Really sorry to hear that didn't work. In my experience the cached map is lost when the app gets forced closed or the app is not used for a day (I think that part is intentional). Sometimes I have to zoom out and quite a bit and then back in before the maps start to show. It is rather fickle on my iPad mini 4 too.

Before setting out to fly, I always cache my maps for the area I will be flying in on that day and avoid force-closing the app to stop the cached maps being erased.

I recall the problem was worse on an earlier version of Go some time ago...
2017-8-12
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fansfb11ee43
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fansfb11ee43 Posted at 2017-8-12 04:16
Tried it doesn't seem to work for me unfortunately,   Have found now when I reinstall the app to get the maps working it's all working fine untill I shut everything down and a bit later I turn everything on again  I find that the map section is blank again, it doesn't hold the Cached map in the background  which in the app in General Settings is switched on.

But it doesn't happen every time I turn everything on

After doing a number of these test Iv'e worked out.

With a Ipad 4 mini with the current IOS 10.3.3 update and the current DJI GO 4 app update 4.1.5  your map window will go blank at times. Sometimes suddenly when it's on and at other time when you at first turn everything on.  The only way to bring back maps it to delete the old GO 4 app from the ipad and reinstall.  
Looks like I and most others using an Ipad 4 mini with the newest update version 4.1.5 (a lot of users won't even know till they update there device and Go 4 app) will have to live with it until hopefully the next update fixes it.






2017-8-12
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1HPC
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I have an  Ipad 4 mini with  IOS 10.3.3 update and the current DJI GO 4 app update 4.1.5. It works without any problems for me . I use iphone 6  with ipad 4 mini to find the current location , after that i use a garmin GLO an that works perfect.
2017-8-12
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DustMan
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I have same problem with iPad Air and some times I can just turn controller off then back on and start everything back up and the map will appear. But not every time. Wish I could figure it out, it gets annoying.
2017-8-12
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fansfb11ee43
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DustMan Posted at 2017-8-12 06:45
I have same problem with iPad Air and some times I can just turn controller off then back on and start everything back up and the map will appear. But not every time. Wish I could figure it out, it gets annoying.

Yeah, I never had a map problem before the update it worked seamlessly.

I like the current update because it's got some great feature improvements, I just don't like the bugs that came with it.
2017-8-12
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Riley Lake
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fansfb11ee43 Posted at 2017-8-12 16:54
Yeah, I never had a map problem before the update it worked seamlessly.

I like the current update because it's got some great feature improvements, I just don't like the bugs that came with it.

Im having the same issue on my brand new iPad2017.  All worked until i did the upgrade, then no maps after.
2017-8-18
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fansfb11ee43
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Riley Lake Posted at 2017-8-18 07:19
Im having the same issue on my brand new iPad2017.  All worked until i did the upgrade, then no maps after.

The only way to fix it is to reinstall the app and reinstall it every time the map disappears.
Hopefully the next GO4 app update will fix it as the problem only seems to be affecting the Ipad 4 mini.
2017-8-19
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DroneGuyEd
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Have the mini 4 and see no map issues.  Same iOS 10.3.3.
2017-8-19
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fansa84fe8a4
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Try the suggestions at the bottom of this thread:  http://forum.dji.com/thread-109191-1-1.html

2017-8-19
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fansfb11ee43
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fansa84fe8a4 Posted at 2017-8-19 07:27
Try the suggestions at the bottom of this thread:  http://forum.dji.com/thread-109191-1-1.html

Thanks for the info,

I just need to work out how to lock the compass on the map.

2017-8-19
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fans70eb4435
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I am having the same problem , with the same equipment !
2017-8-19
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fansfb11ee43
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quadpilot Posted at 2017-8-19 17:46
to lock press the little compass icon on the map

That just makes it lock with the top of the map facing North doesn't it?
2017-8-19
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fansfb11ee43
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fansfb11ee43 Posted at 2017-8-19 20:17
That just makes it lock with the top of the map facing North doesn't it?

That just makes it lock with the top of the map facing North doesn't it?

IT WORKS the map wasn't there when I opened the app so I locked the map (for top of the map north) closed the app and the reopened the app and the Map came up.
I then switch it from the locked north position to my usual setting (orientated to the my RC position) and that worked.

This will do as a fix for now until the next GO 4 app comes out which I believe DJI techs are looking into.
2017-8-19
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fansfb11ee43
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Thanks for your help guys

IT WORKS the map wasn't there when I opened the app so I locked the map (for top of the map north position) closed the app and the reopened the app and the Map came up.
I then switch it from the locked north position to my usual setting (orientated to the my RC position) and that worked.



This will do as a fix for now until the next GO 4 app update comes out which I believe DJI techs are looking into.

2017-8-19
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Riley Lake
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Hey, IT WORKS!!!

2017-8-21
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