Care refresh on replacemnt Mavic away from home country
1256 5 2017-8-12
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Wellsi
First Officer
Flight distance : 8330187 ft
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United States
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So,
Bit of bad luck on a 3 week trip around the Rocky Mountain states; my Mavic's gimbal has become completely useless and is flipping out each time I turn it on.  Tried all the suggestions in this other thread but nothing's worked:  http://forum.dji.com/thread-108442-1-1.html
Despite having Care Refresh on the existing Mavic, I've bitten the bullet and bought a new Mavic to get us through the remaining 2 weeks of our trip.  I'll get the old Mavic repaired when I'm back in the UK.

Question for the DJI guys;
Is there any way to buy Care refresh on the new Mavic for my home country?  I've bought this replacement Mavic in the USA but in 2 weeks' time, I'll be home in the UK and I read Care refresh only covers you in the country you take it out in.
So, can I get Care refresh on my new Mavic for the UK whilst still in the USA to get it within the 48 hour activation limit...

Cheers

Ian

https://www.youtube.com/IaninLondon  
2017-8-12
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lodanox
Second Officer
Flight distance : 851978 ft
France
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Exact same thing happen to me. Was about to fly to South Africa than my brand new Mavic Pro gimbal started to move as your.
When I came back in Paris I sent the drone in repair. But DJI just refuse to repair the drone under warranty. They decided to charge me 1089€!
Hope it will end up better for you.
2017-8-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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Yes, you can buy the DJI Care refresh on the new Mavic for your home country. DJI Care Refresh only works within one coverage region. However, the coverage region can be different than the region in which the aircraft was purchased, for the details, please visit:  http://www.dji.com/service/djicare-refresh/info#s4
2017-8-12
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DJI Diana
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Flight distance : 2408 ft

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lodanox Posted at 2017-8-12 11:29
Exact same thing happen to me. Was about to fly to South Africa than my brand new Mavic Pro gimbal started to move as your.
When I came back in Paris I sent the drone in repair. But DJI just refuse to repair the drone under warranty. They decided to charge me 1089€!
Hope it will end up better for you.

Sorry for this, I've replied your thread, please check it.
2017-8-12
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Wellsi
First Officer
Flight distance : 8330187 ft
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United States
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DJI Diana Posted at 2017-8-12 19:02
Yes, you can buy the DJI Care refresh on the new Mavic for your home country. DJI Care Refresh only works within one coverage region. However, the coverage region can be different than the region in which the aircraft was purchased, for the details, please visit:  http://www.dji.com/service/djicare-refresh/info#s4

Thanks Diane.
Unfortunately I've been in the mountains without any signal or WiFi for 2 days... Think I've missed the window for purchase.
Is there scope for buying this beyond the 48 hours window?  
Ian.
2017-8-14
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DJI Diana
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Flight distance : 2408 ft

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Wellsi Posted at 2017-8-14 08:49
Thanks Diane.
Unfortunately I've been in the mountains without any signal or WiFi for 2 days... Think I've missed the window for purchase.
Is there scope for buying this beyond the 48 hours window?  

You may need to send an email about this to djicare@dji.com, the DJI Care team will help you.
2017-8-14
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