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Spark falling from the sky
294 21 4 days ago
Cervelofan
Beginner
United States
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After a trip to China (very close to DJI HQ!) and a number of interesting flights, I just returned to the US. I decided to do a quick flight in my backyard. However, this one turned out to be a disaster: it suddenly loses power and dropped from sky and broke the camera from about 40fts. It had full charge and is a brand new battery (with correct charging behavior). How can I file a claim? Thanks.
4 days ago
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DJI Diana
Moderator
Japan
Online

Sorry to hear about the crash, please refer to the link below to submit an online repair request, send the drone in for diagnosis.  https://repair.dji.com/en/SelfRepair/Area
4 days ago
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Cervelofan
Beginner
United States
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I am glad this did not happened in China. If the drone dropped like this in Shanghai, I would be in serious trouble.
4 days ago
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HC_Fly
Hobbyist
Flight distance : 1953
Mexico
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What is happen here? is this serious? 4 new cases in 1 hour?.. And still dare to say that the problem is not serious?
4 days ago
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Cervelofan
Beginner
United States
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I was just flying in my backyard, doing ascend-then-descend flight to see the sunset. There was no side-to-side movement. Simple. It descended fine but suddenly dropped as it approached from sky. I remember the last altimeter reading was like 30-40ft.
4 days ago
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Cervelofan
Beginner
United States
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Filed the repair request and was told the shipping label has been sent via email. Still have not received anything yet.
4 days ago
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HC_Fly
Hobbyist
Flight distance : 1953
Mexico
Offline

Cervelofan Posted at 2017-8-12 21:01
I was just flying in my backyard, doing ascend-then-descend flight to see the sunset. There was no side-to-side movement. Simple. It descended fine but suddenly dropped as it approached from sky. I remember the last altimeter reading was like 30-40ft.

Exactly happened to me but at 91 meters.. just it turned off and fell like a brick from sky.. imagine what happen to 91 mts.
4 days ago
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HomePoint
Student Pilot
Flight distance : 85931
United Kingdom
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Cervelofan Posted at 2017-8-12 21:03
Filed the repair request and was told the shipping label has been sent via email. Still have not received anything yet.

23 minutes and still nothing, wow you need to threaten to sue DJI.
4 days ago
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alan1206
Beginner
Flight distance : 10635
Hong Kong
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i got a new spark yesterday and try to fly with rc. when i did auto take off. it go up and fall down around 0.3m. when try to going up. it go up and suddenly fall 1m and going up again. losy signal issue. 70m height and 10m far. suddenly got disconnect. when it up to 45m. i got connected again. how come dji make 5.8ghz to be standard?
4 days ago
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Cervelofan
Beginner
United States
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HomePoint Posted at 2017-8-12 21:12
23 minutes and still nothing, wow you need to threaten to sue DJI.

I know you are being sarcastic. An automated label generation system should not be this slow unless there is some problem in the workflow. Also, there is a time limit sending the item.
4 days ago
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ImHereToCrash
Intern Pilot
Flight distance : 74132
United States
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HC_Fly Posted at 2017-8-12 20:44
What is happen here? is this serious? 4 new cases in 1 hour?.. And still dare to say that the problem is not serious?

LOL, never say the problem is serious here, because apparently Dji is the greatest thing since oxygen, and even oxygen has its flaws... oh god.... RIP me
4 days ago
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alan1206
Beginner
Flight distance : 10635
Hong Kong
Offline

alan1206 Posted at 2017-8-12 21:19
i got a new spark yesterday and try to fly with rc. when i did auto take off. it go up and fall down around 0.3m. when try to going up. it go up and suddenly fall 1m and going up again. losy signal issue. 70m height and 10m far. suddenly got disconnect. when it up to 45m. i got connected again. how come dji make 5.8ghz to be standard?

additon. i own 04 and mavic. i bought spark due to easy to carry. end up i dont think i can trust it. DJI please fix the issue.
4 days ago
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alan1206
Beginner
Flight distance : 10635
Hong Kong
Offline

alan1206 Posted at 2017-8-12 21:23
additon. i own 04 and mavic. i bought spark due to easy to carry. end up i dont think i can trust it. DJI please fix the issue.

typo on the phone it is P4
4 days ago
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ImHereToCrash
Intern Pilot
Flight distance : 74132
United States
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alan1206 Posted at 2017-8-12 21:24
typo on the phone it is P4

RIP edit button.   
4 days ago
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HC_Fly
Hobbyist
Flight distance : 1953
Mexico
Offline

ImHereToCrash Posted at 2017-8-12 21:22
LOL, never say the problem is serious here, because apparently Dji is the greatest thing since oxygen, and even oxygen has its flaws... oh god.... RIP me

Hhahaha i agree everyone is wrong less DJI.
4 days ago
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Alitaptap
Hobbyist
United States
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Mine went down today.

{:4_142:}
IMG_1314.PNG
4 days ago
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DJI Diana
Moderator
China
Online

Cervelofan Posted at 2017-8-12 21:03
Filed the repair request and was told the shipping label has been sent via email. Still have not received anything yet.

The shipping label will be sent to you via email with 1-2 business days, please wait patiently.
3 days ago
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DJI Diana
Moderator
China
Online

Alitaptap Posted at 2017-8-12 21:33
Mine went down today.

{:4_142:}

Sorry to hear that, please send the drone in for analysis, have you contacted the Support to start a case? http://www.dji.com/support
3 days ago
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HomePoint
Student Pilot
Flight distance : 85931
United Kingdom
Offline

Cervelofan Posted at 2017-8-12 21:21
I know you are being sarcastic. An automated label generation system should not be this slow unless there is some problem in the workflow. Also, there is a time limit sending the item.

Ya sorry, good luck with your case.
3 days ago
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Cervelofan
Beginner
United States
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HomePoint Posted at 2017-8-13 04:09
Ya sorry, good luck with your case.

thanks man
3 days ago
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Pirikitto
Beginner
Italy
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For curiosity, from where did it take off? From the hand or from the ground? Thanks
3 days ago
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Kyokushin
Second Officer
Flight distance : 90336
Poland
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alan1206 Posted at 2017-8-12 21:23
additon. i own 04 and mavic. i bought spark due to easy to carry. end up i dont think i can trust it. DJI please fix the issue.

You may be sure they will fix, but nobody will know when Sparks will just stop to fall (of course not already sold ones).
I think its hardware issue, and recall will be too expensive for them.

@Cervelofan   
I have few questions:
1. What is your firmware?
2. What is spark production date (http://djiserialdecoder.x10host.com/)?
3. Did you have turned on an gesture control (in app option)?
3 days ago
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